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Pyramid Foods · 1 month ago

Online Shop Associate

House Springs, MO

Full-time

Onsite

New Grad, Entry Level

Pyramid Foods is dedicated to supporting local communities by providing quality food and service. The Online Shop Associate will assist in shopping for online grocery orders, ensuring product quality and freshness while maintaining exceptional customer service.

Responsibilities

Maintaining exceptional customer service for all clientele

Adhering to 'Meet and Greet' policies

Responsible for picking the product for customer’s online orders ensuring that the freshest and highest quality products are selected, staged in the optimal temperature zones, and following customer notes, both written and verbal

Offering suitable substitutions that make sense when items are out of stock and recording the reason for the out of stock on the handheld device

Assisting with quickly retrieving orders from staging location(s) upon customer arrival, process payment and digital coupons, and load groceries into customer’s vehicle while informing customers of any order modifications and offering a superior customer service

Maintaining organization and cleanliness of the Curbside area, including staging areas in compliance with company procedures and policies

Providing in-store and online support for customer inquiries as they relate to the Curbside Program

Performing all other duties and tasks assigned by Management

Maintaining adequate training for online shopping, cashiering, or other departments as needed

Following all process set forth by the company such as scanning all items that are bagged, correctly charging orders including accurate tax and services fees, and logging all customer orders

Report pricing, item location, and incorrect temperature discrepancies, and out of date products to the appropriate parties

Complying with all company policies including following dress code and wearing name tag

Qualification

Customer serviceProduct selectionOrder processingInventory managementCommunication skills

Required

Must be able to lift 50 lb. boxes on occasion and/or exert 25-50 lbs. of force frequently and/or 10-20 lbs. of force constantly while moving and handling materials and products

Must have dexterous use of both hands

Must be able to stand and move about to various workstations

Must be able to lift, carry, push, and pull items so that objects move toward areas of use

Must be able to use knives and other sharp instruments utilized in the preparations of food items and/or removing products from boxes

This is medium work requiring good, corrected vision, hearing, lifting, carrying, stooping, kneeling, standing, reaching, pushing, pulling, and the ability to work on floors that sometimes become slippery