Victoria’s Secret & Co. · 6 hours ago
Customer Experience Manager - Victoria's Secret - Cumberland - Atlanta, GA
Atlanta, GA
Full-time
Onsite
Mid Level
$22.25/hr - $29.90/hr
3+ years expVictoria’s Secret & Co. is a leading retailer known for its exceptional customer service. The Customer Experience Manager is responsible for driving top-line sales, coaching the team, and ensuring operational excellence through visual standards and merchandise availability.
ApparelBeautyFashionRetail
Responsibilities
Leading and demonstrating company values within the store
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling
Conducting associate observations and associate coaching
Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer
Linking results to behaviors and actions to drive top-line sales
Independently managing labor hours within the store to drive top line sales and profit
Owning the overall appearance and presentation of brand by maintaining visual merchandising standards
Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand
Demonstrating and leading company policy and procedures
Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing
Qualification
Required
Passion for Victoria's Secret Brand
Ability to improve customer satisfaction and drive customer loyalty
Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results
A sense of self-awareness with an interest in seeking feedback to improve and develop
Experience selecting and developing direct reports to the next level and creating an environment where people do their best work
Ability to monitor/track progress and incorporate feedback into decision-making
Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution
Experience with influencing cross-functional partners in informal and formal settings to get things done
Ability to work nights, weekends, and a flexible schedule
Ability to stand for long periods and frequently bend, kneel, and lift
Ability to use technology (headsets, mobile devices, computers)
Preferred
3+ years of retail leadership experience preferred
Company
Victoria’s Secret & Co.
Victoria’s Secret & Co.
10001+ employees
H1B Sponsorship
Victoria’s Secret & Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (5)
2021 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
BBRC WORLD
2025-05-20Post Ipo Equity
2021-07-23IPO
2020-09-15Acquired
Leadership Team
Hillary Super
Chief Executive Officer
Casey Christine Gates
Senior Raw Material Designer
Recent News
2025-12-08
2025-12-08
MarketScreener
2025-12-06
Company data provided by crunchbase