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Toyota North America · 9 hours ago

Change & Release Management Engineer

Plano, TX

Contract

Onsite

Senior Level, Lead/Staff

$75/hr - $80/hr

10+ years exp

Toyota North America is a leading automotive company dedicated to innovative solutions that enhance lives. They are seeking a Change & Release Management Engineer to implement lean processes ensuring efficiency while maintaining the integrity of lower environments. This role involves automating processes, managing change control, and collaborating with stakeholders for effective software delivery.

Manufacturing

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Environment Provisioning / Configuration

Automate with CI/CD ((e.g., Terraform, Ansible) to eliminate manual processes

Implement immutable infrastructure to prevent drift and simplify configuration management

Store configurations in version control (e.g., Git) for visibility, rollback, and consistency

Audit current setup using automated tooling (Terraform validate, Ansible dry-run)

Perform automated risk assessments (e.g., OWASP Dependency-Check, Snyk)

Conduct a gap analysis against CMMI or COBIT to identify high-value improvement areas

Implement RBAC with tools like HashiCorp Vault or AWS IAM/Azure AD

Adhere to the least privilege principle with dynamic access provisioning via CI/CD

Introduce self-service access requests integrated with automated approval workflows (e.g., Okta, Azure AD)

Anonymize or use synthetic data in lower environments (DataMasker, Redgate)

Automate data refreshes tied to environment updates via CI/CD

Enforce data quality monitoring before testing

Adopt lightweight change control focused on stability, security, and compliance using GitOps principles

Implement automated approvals via tools like Jira or ServiceNow

Integrate continuous deployment with gateways (tests, security scans, approvals) to maintain speed without sacrificing stability

Utilize centralized monitoring tools (Datadog, Prometheus, Grafana) for environment health and test results

Enable continuous feedback loops to alert QA and development teams in real time (e.g., Slack, MS Teams notifications)

Set up automated backups using cloud-native tools (AWS Backup, Azure Backup)

Regularly test disaster recovery through automated CI/CD pipeline integration

Use cloud redundancy (AWS Availability Zones, Azure Regions) to minimize downtime

Use automated testing early in the pipeline

Use tools like MkDocs or Swagger/OpenAPI for up-to-date documentation

Adopt Environment as Code (Kubernetes, Docker) for reproducible and version-controlled environments

Ensure ITSM practices (Change, Release Management) are consistently followed

Develop, modify, and optimize existing Service Management practices

Collaborate with stakeholders for reliable delivery of software and systems

Assist Program/Project Managers with release calendar planning and stakeholder communication

Conduct release readiness and milestone reviews

Coordinate go-live activities including deployment plans and checklists

Ensure documentation and understanding of release controls across teams

Manage and log all changes in a controlled, coordinated manner

Participate in Change Advisory Board (CAB) meetings and provide oversight for expedite/emergency changes

Evaluate all Requests for Change (RFCs) for business/process impact and risk

Oversee Priority 1 and selected Priority 2 incident resolution and forward to problem management

Conduct post-change reviews and feed insights into RCA processes

Participate in problem management to identify root cause and improve system availability

Analyze incident trends for chronic issues and proactive management

Qualification

ITIL practicesChange ManagementRelease ManagementJIRA Service ManagementServiceNowAgile methodologiesCI/CDSoftware Development LifecycleProject ManagementCollaborationProblem SolvingCommunication

Required

Bachelor's Degree required

10 years of relevant work experience

ITIL Certification (v3 or v4) preferred

Strong understanding of ITIL best practices

JIRA Service Management and ServiceNow experience required (minimum 5 years)

Demonstrated experience in IT operations and IT Service Management

Proven experience with IT Service Management and ITIL practices, ideally with practitioner certification in Incident, Change, Release, and Problem Management

Knowledge of deployment and implementation methodologies (Agile, CI/CD, Blue/Green, Canary) and related technical change management experience

Experience in project management with knowledge of approaches, tools, and phases of the project lifecycle

Solid understanding of the software development lifecycle (SDLC)

Understanding of configuration management principles