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Medica · 1 hour ago

Senior Account Manager

Hopkins, MN

Full-time

Hybrid

Mid, Senior Level

$65K/yr - $112K/yr

5+ years exp

Medica is a nonprofit health plan serving communities in multiple states, focused on delivering personalized healthcare experiences. The Senior Account Manager is responsible for managing relationships with agencies, brokers, and employer groups, ensuring client satisfaction, and supporting sales efforts through consultative service.

Health CareMedical

No H1B

Responsibilities

Serve as the primary point of contact for a defined book of business, managing escalated service issues and ensuring client satisfaction

Partner with SRMs and AEs to support renewals and new business processes, including financial analysis and reporting

Educate and consult clients on Medica’s programs, products, and administrative processes

Build and maintain strong relationships with brokers, clients, and internal teams

Lead and prioritize the work of internal teams to ensure timely and effective service delivery

Ensure compliance with contracts and regulatory requirements while aligning solutions with client needs

Qualification

Healthcare product knowledgeClient relationship managementConsultative sales experienceFinancial analysisConflict resolutionTeam leadershipOperational knowledgeCOSMOS Business experienceLifeHealth Insurance LicenseInterpersonal skillsProblem-solving skillsCross-functional collaborationDecision-making skills