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vialytics · 2 months ago

Jr. Customer Success Manager: Onboarding Specialist (Indiana Based)

Indianapolis, IN

Full-time

Onsite

Entry Level

$75K/yr - $90K/yr

2+ years exp

Vialytics is a fast growing SaaS company focused on making cities smarter and safer. They are seeking a Junior Customer Success Manager: Onboarding Specialist to ensure a positive onboarding experience for customers and build strong relationships while managing a small number of clients.

Big DataGovernmentGovTechSaaSSoftware

Responsibilities

Ensure a positive onboarding experience, including kick-off, training opportunities, and all project management requirements

Act as the primary point person for our customers, building strong and lasting relationships

Understand our customers needs and challenges and support them in problem solving

Relay feedback to the product team

Support the team in further developing efficient, scalable processes

Proactively recognize sales opportunities within our existing customers and manage upsells and contract extensions

Support in content creation such as training materials, info mailings, webinars, and QBR decks and hardware procurement processes

Be responsible for contributing to overall team success goals, NPS scores, and KPIs

Track processes and client communications in a CRM and our Customer Success Platform

Qualification

Customer success experienceSaaS environment experienceContract negotiationsCRM proficiencyEmpathyProcess developmentCommunication skillsTeam collaboration