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Crane Company · 1 month ago

Customer Service Administrator

Elyria, Ohio

Full-time

Onsite

Entry, Mid Level

2+ years exp

Crane Aerospace & Electronics is a leading supplier of critical systems and components to the aerospace and defense markets, with a rich history in Elyria, Ohio. The Customer Service Administrator II will support sales success by performing administrative activities for assigned customers, acting as a liaison for quotes, purchases, and order status while ensuring compliance with company policies and regulations.

Consumer Goods

No H1B

U.S. Citizen Only

Responsibilities

Review and negotiate customer purchase orders for compliance to Crane policies and applicable export and/or Government regulations

Administer and manage purchase orders by flowing down essential requirements through the business to ensure these requirements are met in a cost-effective and timely manner

Interpret and enter purchase order requirements into ERP system and provide order acknowledgements to customers

Understand Crane Business System tools such as key performance indicators and standard work in order to participate in continuous improvement efforts

Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer

Support accounts receivables to address past due payment issues for assigned customer base

Process warranty returns and ensure timely processing to support customer requirements

Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms, WebEx and face to face meetings

Coordinate with Customer Account Managers/Regional Sales Managers to resolve customer-related disputes

Administer Customer web-based portals as required to support the disposition of returned goods and associated transactions such as debit / credit administration, corrective action response and closure of open actions within portal

Conduct data entry and reporting within portal applications

Support demand management and Regional Sales Managers/Customer Account Managers to ensure accurate customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable

Ensure applicable export compliance requirements are adhered to

Validate customer scorecards and contest any findings that are not in line with actual performance

Basic knowledge of Crane Business System tools such as key performance indicators, transactional process improvement, problem solving, and standard work in order to participate in continuous improvement efforts

Able to provide excellent Customer Service through communication and problem solving to include but not limited to: quick response to Customer inquiries (calls and e-mails), using resources as required to ensure customer satisfaction

Exhibit a general understanding of applicable business processes in order to train Customer Service administrators in elements of their essential functions

Continually review processes in order to identify deficiencies to support process improvement in order to elevate the performance of the team

Any other task assigned by supervisor or management

Qualification

ERP system proficiencyExport Administration RegulationsCustomer Service experienceMicrosoft Office skillsAerospace Manufacturing ExperienceCommunication skillsOrganizational skillsProblem-solving skillsTeam collaboration

Required

Experience: 2-5 years of applicable Customer Service work experience

Knowledge: Understands concepts, practices, and procedures of business administration; Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. Working knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR Compliance; Basic knowledge of FAR/DFAR, government procurement specifications, regulations, and compliance requirements; A general understanding of pricing principles, how to research invoices, payments, and debits; general understanding and application of industry principles, concepts, practices, and standards of the Customer Service field; business acumen with the ability to clearly recognize risk elements in business transactions

Skills/Abilities: Ability to proficiently use an ERP system; Ability to follow department processes and work flow; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to troubleshoot customer issues; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills; Demonstrated ability to solve routine to moderately complex problems; Intermediate to advanced Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction including supporting face-to-face meetings; Strong communication skills including phone and email

Education/Certification: High School Diploma

Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR)

Preferred

Oracle Experience

Aerospace Manufacturing Experience

Associates or bachelor's degree

Benefits

Health care, dental or life insurance starting the first day of the month

15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.

401k plan with company match

Education Reimbursement: eligible after 90 days of employment

Company

Crane Company

Glassdoor3.7

Crane employees share a proud 150-year-plus history of doing business the right way—treating people fairly, dealing honestly and ethically with customers, suppliers, and shareholders, and working hard to meet or exceed the expectations of customers.

Founded in 1855

Stamford, Connecticut, US

5001-10000 employees