Heatcraft Worldwide Refrigeration · 1 month ago
Sr. Manager, IT, Marketing, and Digital Programs
US-TX-Richardson
Full-time
Onsite
Senior Level, Lead/Staff
$144K/yr - $189K/yr
10+ years expHeatcraft Worldwide Refrigeration, a part of Lennox, is focused on delivering innovative climate-control solutions. As a Sr. Manager, you will lead digital initiatives to drive B2B e-commerce innovation and IT transformation, enhancing customer service through effective project management and collaboration across various departments.
Manufacturing
Responsibilities
Manage a portfolio of IT projects, ensuring delivery on time and within scope
Allocate resources, identify risks, and maintain communication with Business stakeholders
Oversee design and implementation of e-commerce platforms (notably SAP Hybris) including user experience, order management, payments, and logistics
Evaluate emerging technologies (AI/ML, MarTech) to improve customer experience
Collaborate with Marketing, Branding, Loyalty & Promotions, Sales, Operations, and IT to define requirements and priorities
Lead vendor selection and manage partnerships for scalable, secure solutions
Uphold IT security, compliance, and oversee vulnerability remediation
Track program effectiveness and report to executive leadership
Responsible for building and providing direction to the IT program management office or function
Defines and develops IT project/program management best practices, processes, and policy to ensure alignment with corporate strategy and goals
Partners with multi-departmental leadership and other stakeholders to locate opportunities and develop and prioritize projects according to relevant measurement criteria
Responsible for the supervision of project/program managers to ensure that all projects the within IT programs are delivered within the defined scope, quality, time and cost requirements
Qualification
Required
Bachelor's in Computer Science, IT, or related field (Master's preferred) or an equivalent combination of education and experience
10+ years in IT program management, including 5+ in leadership
Strong experience with B2B e-commerce (SAP Hybris), CMS, DAM, and marketing automation
Proficiency in Agile methodologies and project management tools
Requires good understanding of the business cases behind the company's portfolio of projects
Strong budgeting and financial analysis skills. Expert experiential knowledge of program and project planning methodologies
Requires familiarity with a wide range of technologies and systems
Excellent written and verbal skills
Must be able to lead subordinates and project teams in order to meet schedules and resolve technical problems
Excellent communication, stakeholder, and vendor management skills
Ability to excel in dynamic environments
Preferred
Experience with analytics (Google Analytics, Looker Studio) and tagging
Familiarity with cloud integration (MuleSoft, API management)
Strong appreciation for UX/UI and customer journey optimization
Benefits
Tuition reimbursement
Medical, dental, and vision insurance
Prescription drug coverage
401(k) retirement plan
Short-term disability insurance
8 weeks paid birthing leave
2 weeks paid bonding leave
Life and long-term disability insurance
12 days paid time off
2 paid well-being days
1 paid volunteer day
12 paid holidays
3 floating holidays per year
Company
Heatcraft Worldwide Refrigeration
Heatcraft Worldwide Refrigeration is a company that fulfills all your commercial refrigeration needs.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase