Bruker Daltonics · 9 hours ago
Product Support Engineer
Delray Beach, FL
Full-time
Hybrid
Entry, Mid Level
$76K/yr - $137K/yr
2+ years expBruker Daltonics is a leading analytical instrumentation company that provides advanced solutions for research and development. The Product Support Engineer is a key customer-facing role responsible for delivering exceptional post-sale support and ensuring customer satisfaction through effective technical assistance and collaboration.
Biotechnology
Responsibilities
Provide remote technical support to field service engineers
Manage service tickets and timely report service events
Work with materials group to ensure timely shipping and correct inventory levels of spare parts are maintained in each region or customer location
Write and/or modify technical procedures, service bulletins and other related documentation
Interface with customers with a strong focus on customer satisfaction via email, phone and/or onsite at customer locations
Provide training to field service engineers, applications engineers and customers
Assist service personnel with factory and onsite installation, maintenance, calibration and repair of semiconductor equipment at customer sites throughout the world as needed
Manage customer equipment events with a strong sense of ownership from initial notification to closure
Manage spare parts inventory and ensure proper tracking and reporting of parts consumed
Document failures through RMR failure analysis and corrective action systems
Document all pertinent data and service events using SFDC reporting system
Provide onsite technical support to field service world wide on short notice
Participate in “Out of Box” Quality process and work to address issues and improve processes associated with set up and testing of systems, acceptance criteria, specifications, and documentation of procedures
Participate in Product Life Cycle planning to optimize serviceability from product inception to end of support
Support cross functional partners within the business unit to deliver quality products
Perform other duties as requested
Travel (domestic and international) as required and assigned (may be extensive)
Requires some evening, off shift and weekend work
Qualification
Required
Experience with setup, calibration, and optimization of Class IV lasers – including Yb:KGW Carbide pulsed lasers CMB01-4H-R, and Semiconductor Continuous Coherent Genesis CX lasers
Strong interpersonal and communication skills
Ability to operate in a fluid environment with changing requirements and priorities
Ability to provide objective input that assists in reviewing potential changes
Demonstrated proficiency and experience with Microsoft Office suite including PowerPoint, Word and Excel and Microsoft Project software and SharePoint
Sub-assembly to System level experience in electronics, mechanical, and integration
Testing and test plan writing, execution, and performance
Detail orientated and disciplined management and meeting skills
Associates degree or higher in Electrical or Mechanical Engineering or Science
Minimum 2 years' experience in an applications role or as a manufacturing, assembly, or systems level technician for technology organizations in the areas of Semiconductor, Aerospace, Defense or Electronic communications
Benefits
401(k) with company match
Employee stock purchase plan
Medical and dental plans
Life insurance
Short-term and long-term disability insurance
Employee assistance program
Paid time off including vacation, sick time and holidays
Company
Bruker Daltonics
Bruker Life Science Mass Spectrometry is a leading global developer and manufacturer of innovative scientific instruments that address the rapidly evolving needs of a diverse array of life sciences customers.
Founded in 1960Billerica, Massachusetts, US
1001-5000 employees
H1B Sponsorship
Bruker Daltonics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase