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Ezee Fiber · 1 month ago

Technical Support Representative (Contact/Call Center)

Houston, TX

Full-time

Onsite

Mid Level

Ezee Fiber is dedicated to providing innovative and reliable fiber optic solutions. They are seeking a Technical Support Representative to deliver exceptional customer service and technical support as the first point of contact for customers.

InternetTelecommunicationsWired Telecommunications

Responsibilities

Master Telecommunications: Dive deep into telecommunications, infrastructure, and backbone technologies

Troubleshoot Like a Pro: Analyze and resolve customer issues with precision and efficiency

Flex Your Schedule: Adapt to company demands with a flexible schedule, including evenings, third shifts, and weekends

Deliver Exceptional Service: Provide top-notch customer service experiences and assist customers with their technical questions

Document Everything: Accurately record all customer interactions, troubleshooting steps, and resolutions in our CRM

Train and Support: Help train new team members on technical procedures and customer service best practices

Escalate When Needed: Recognize and escalate complex or persistent issues to higher-level technical support or engineering teams

Stay Informed: Keep up-to-date with new service offerings, technology updates, and best practices to deliver informed support

Drive Improvement: Contribute feedback to enhance processes and the customer experience and share ideas for optimizing support workflows

Take on New Challenges: Perform other duties as required

Qualification

Technical support experienceTelecommunications knowledgeMicrosoft Office SuiteAnalytical skillsMultitaskingCommunication skillsAdaptabilityAttention to detail