Diana Health · 2 months ago
Medical Assistant Lead
Allen, TX, USA
Full-time
Onsite
Mid LevelDiana Health is a high growth network of modern women's health practices, dedicated to transforming women's health through integrated care teams and smart technology. They are seeking a Lead Medical Assistant to enhance patient experience and ensure smooth operations in their growing practice, serving as a key team member in the absence of the Practice Manager.
Health CarePersonal HealthWellnessWomen's
Responsibilities
Serve as the voice of the practice, answering and working incoming calls and messages:
Answer and triage incoming phone calls and app messages from our current patients and new patients
Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests)
Check and respond to voicemail and after hours messages
Serve as the face of the practice and welcome patients at the front desk:
Check patients in and out
Collect all point-of-service payments and/or outstanding balances
Answer real-time questions and escalate as necessary
Scan insurance cards for those not already inputted
Support scheduling:
Create and manage provider/resource clinic schedule templates
Schedule scan for future days, working on scheduling efficiencies based on patient and provider updates
Book patients for appointments based on forwarded messages and/or real time booking requests
Conduct opening and closing procedures:
Conduct administrative tasks to ensure the office is ready at the beginning and/or end of day
Assist with inventory, light housekeeping, and other tasks as needed
Conduct administrative tasks in between patients:
Respond to administrative portal voice and text messages and emails
Supply management:
Assist practice manager with the overall inventory of office supplies and clinical supplies
Assist practice manager with ordering supplies from various vendors as needed
Admin Support
Printing forms team uses in the office
Checking and processing mail and deliveries daily
Picking up superbills and birth data sheets from Labor & Delivery to be sent to appropriate parties
Ensure patients are receiving appropriate swag throughout pregnancy
Team Support
Assist Practice Manager/Regional Director with team communications, morning huddles, and team scheduling as needed
Active technology superuser and troubleshooting technology issues as they arise
Fill out maintenance requests to building services, and other vendors as needed
Navigate patient appointment redistribution if the on call or resource providers are called to Labor and Delivery
Be present and engaged in all team meetings, events, and listening sessions
Other duties as assigned
Qualification
Required
Outgoing and detail-oriented
Ability to execute job responsibilities independently
Experience in answering and triaging incoming phone calls and messages
Experience in welcoming patients at the front desk
Ability to check patients in and out
Experience in collecting point-of-service payments and/or outstanding balances
Ability to answer real-time questions and escalate as necessary
Experience in scanning insurance cards
Experience in creating and managing provider/resource clinic schedule templates
Ability to schedule appointments based on forwarded messages and/or real-time booking requests
Experience in conducting administrative tasks to ensure the office is ready at the beginning and/or end of day
Ability to assist with inventory and light housekeeping
Experience in responding to administrative portal voice and text messages and emails
Ability to assist practice manager with overall inventory of office supplies and clinical supplies
Experience in ordering supplies from various vendors
Experience in printing forms used in the office
Ability to check and process mail and deliveries daily
Experience in picking up superbills and birth data sheets from Labor & Delivery
Ability to ensure patients are receiving appropriate swag throughout pregnancy
Experience in assisting Practice Manager/Regional Director with team communications and scheduling
Active technology superuser and troubleshooting technology issues
Ability to fill out maintenance requests to building services and other vendors
Experience in navigating patient appointment redistribution
Ability to be present and engaged in all team meetings, events, and listening sessions
Benefits
Health, dental and vision insurance
PTO, paid holidays, sick days
Company
Diana Health
Diana Health offers personalized women's healthcare services in maternity, gynecology, menopause, mental health, and wellness.
Founded in 2019
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$100MKey Investors
HealthQuest CapitalNorwest
2025-09-11Series C· $55M
2023-10-05Series B· $34M
2022-01-11Series A· $11M
Leadership Team
Kate Condliffe
Chief Executive Officer
Jim Corum
Co-Founder and Chief Growth Officer
Recent News
alleywatch.com
2025-10-03
alleywatch.com
2025-10-02
Company data provided by crunchbase