Dräger · 11 hours ago
Technical Service Specialist-Long Island, NY
New York, NY
Full-time
Hybrid
Entry, Mid Level
2+ years expDräger is a company focused on providing technology for life, and they are seeking a Technical Service Specialist to provide direct technical field service support for medical equipment at customer sites. The role involves installation, maintenance, repair, and technical support, ensuring customer satisfaction through effective communication and service delivery.
Health CareInformation TechnologyMedicalMedical DeviceSales
Responsibilities
Schedule and perform routine periodic manufacturer’s certification on medical equipment at customer locations in accordance with service contract and company procedures and standards
Evaluate, diagnose and repair malfunctioning equipment in response to service calls
Be "on-call" outside of normal working hours to provide emergency service
May provide service via telephone communication
Install new equipment. Provide technical support for upgrades and other special service programs to support field service activities
Promote customer satisfaction through proactive, professional communication with the customer
Use company supplied laptop to access service dispatch and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities
Manage dispatches and time effectively and efficiently to drive high impact services to Draeger customers
Support service sales function as needed, i.e. assist with service program communications, communicate and assist with development of legitimate service program leads, etc
Provide information and feedback to Technical Support and Factory for problem identification and resolution
Performs other duties as needed and assigned
Qualification
Required
Associates Degree in Electronics, Biomedical Engineering or related discipline or equivalent combination of education & experience
Minimum of 2 years of experience in a technical service capacity requiring electronics/biomedical training
Minimum of 1 year of customer or field service experience required
Strong customer communication skills are necessary for daily customer interaction
Must have good communication skills and be able to effectively articulate and communicate company and product information to external and internal customers
Must be able to read and understand schematics and other diagrams provided for use in repairing, troubleshooting and maintaining Draeger equipment and comprehend technical problems presented and render an effective solution
Must be proficient in the use of PC applications including MS office suite, and able to use or learn other applications as business dictates
Demonstrates aptitude for learning new technologies
Must have a valid drivers' license and acceptable driving record
Must be able to travel within territory and willing to travel outside of territory when needed
Possesses & maintains expert level support for all modalities for which training has been provided
Demonstrates initiative and is results oriented
Preferred
Previous field service experience preferred
Previous computer networking experience preferred
Benefits
Medical, dental, and vision insurance
Life, short- and long-term disability coverage
401(k) with company match
Over 4 weeks of paid time off, plus holidays and parental leave
Flexible spending accounts and employee assistance program
Free parking
An on-site gym
Cafeteria
Game room
Company
Dräger
Dräger is a platform that specializes in the fields of medical and safety technology.
10001+ employees
H1B Sponsorship
Dräger has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (15)
2023 (4)
2022 (10)
2021 (10)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknown2012-05-08IPO
2004-03-01Acquired
Leadership Team
Lothar Thielen
President & CEO Region North America
Brittaney George
Senior Channel Partner Admin
Recent News
2025-11-24
2025-11-19
2025-11-13
Company data provided by crunchbase