Bellwether · 2 months ago
Business Systems Administrator
Washington, DC
Full-time
Onsite
Mid, Senior Level
$88K/yr - $94K/yr
5+ years expBellwether is a national nonprofit focused on transforming education to help students achieve fulfilling outcomes. The Business Systems Administrator will maintain and improve core business systems, including Salesforce and SharePoint, while providing technical support and collaborating with cross-functional teams.
AssociationEducationNon Profit
No H1B
Responsibilities
Support the overall administration, maintenance, and functionality of Salesforce, SharePoint, and other internal systems
Design, build, and manage Salesforce Flows, validation rules, and automations to streamline processes
Proactively identify opportunities to improve system performance, data integrity, and user experience
Collaborate with cross-functional partners to translate organizational needs into system solutions
Maintain and improve Salesforce reports and dashboards; support colleagues in generating and interpreting system data
Conduct regular data audits in Salesforce, SharePoint, Google Workspace, and other databases to ensure clean and high-quality data
Document key configurations and workflows to ensure transparency and continuity
Support the implementation of new tools and systems, including participating in research and testing
Take primary responsibility for managing and resolving technical support tickets submitted by the Bellwether team, escalating to the Senior Manager and external IT support as needed
Support the management of computers and hardware alongside the Senior Manager, including housing a stock of six to eight new and loaner devices
Help maintain an up-to-date internal knowledge base and user guides
Support Bellwether's ongoing work to integrate AI responsibly across internal systems
Stay current on emerging tools and practices related to Salesforce automation and business systems
Qualification
Required
5+ years of experience, including 3+ years administering Salesforce or similar business systems
Experience administering Salesforce
Experience building and maintaining Salesforce Flows and working with other automation tools
The proven ability to troubleshoot technical issues and implement practical solutions
A track record of quickly learning new systems and technologies
A passion for providing superb customer service and the ability to help users of all skill levels solve technical challenges
The ability to identify areas for increasing the efficiency of our systems, particularly in the context of AI
Sensitivity when working with highly confidential information and the ability to maintain complete discretion at all times
A well-rounded interpersonal skill set with the capacity to work well both independently and in a remote team environment
A highly self-motivated work style and the flexibility and willingness to identify and take on additional projects when needed
Strong written and verbal communication skills
A passion for and commitment to transforming education to ensure students furthest from opportunity achieve outcomes that lead to fulfilling lives and flourishing communities
Benefits
Performance bonus based on individual and organizational success
Health care coverage
401(k) plan with an employer-matching contribution policy
Company
Bellwether
Bellwether is a national nonprofit that exists to transform education to ensure students furthest from opportunity achieve outcomes that lead to fulfilling lives and flourishing communities.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Rotherham
Co-Founder and Partner
Mary Wells
Co-Founder and Managing Partner
Company data provided by crunchbase