Tire Guru ยท 2 months ago
Technical Support Representative
Camplbell, CA, USA
Full-time
Onsite
New Grad, Entry Level
0+ years expVehlo is an innovative provider of repair shop technology, seeking a Technical Support Representative to assist clients with payment processing solutions. The role involves provisioning equipment, training customers, troubleshooting issues, and ensuring quality service delivery.
AutomotiveSoftware
Responsibilities
Provision/deploy equipment & software necessary to allow clients to process payments
Navigate multiple systems to perform job function
Install & train customers on payment solutions via phone and email
Respond quickly and professionally to service requests through various channels
Complete service reports ensuring prompt and thorough issue resolution and quality control
Troubleshoot network issues
Other duties as assigned
Qualification
Required
0 - 2 years of previous experience in a technical support role
Excellent verbal and interpersonal communication skills
Enjoys working with clients and sales reps over the phone
Able to assess challenging situations and find opportunities for improvement
Able to accurately follow customer workflows in a fast-paced environment
Company
Tire Guru
Tire Guru Software is a website and more develops and supports the state of the art point of sale and business management software.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase