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FirstBank · 1 month ago

Loan Operations Manager

St. Louis, MO

Full-time

Hybrid

Mid, Senior Level

5+ years exp

First Bank is one of the largest independent banks in the U.S., committed to its employees and clients. The Loan Operations Manager is responsible for overseeing loan documentation and collateral services, ensuring compliance with policies and regulations, and managing department staff while maintaining quality customer service.

BankingCustomer ServiceFinance

Responsibilities

Coordinates the training and implementation of departmental duties and revisions or improvements on staffing and procedures

Ensures that current policies and procedures are followed and that new policies and/or procedures are implemented if needed

Creates or receives written documentation, meetings, reviews, and training to facilitate communication between branches, customers, management, and internal staff

Hires, reviews, counsels, supports and guides department employees

Prepares monthly reports to present to management

Provides quality customer service to First Bank customers, branches, outside departmental employees and vendors

Ensures satisfactory audits and exams are achieved

Ensure Federal and/or State regulations are being followed for the processing of all loan documentation and collateral-related tasks

Directly supervises employees in the Loan Operations department

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Qualification

Loan DocumentationCollateral ManagementBank Operations ExperienceMicrosoft Office SuiteManagement ExperienceCustomer ServiceTrainingDevelopmentAudit Compliance

Required

Associate's degree (A.A) or equivalent from two-year college or technical school

Two years management experience, required

Five to seven years previous banking experience, with a minimum of two years in bank operations; or equivalent combination of education and experience

Proficiency in Microsoft Office Suite of Products

Experience with loan documentation, including LaserPro, and/or collateral perfection/management, including hazard/flood insurance tracking