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Zaxbys · 5 hours ago

Manager, Field Training

Concord, NC

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $85K/yr

5+ years exp

Zaxby's is looking for a Field Training Manager to join their Company Stores Operations team. The role involves overseeing and implementing training initiatives for Zax LLC restaurants, providing coaching to Certified Training GMs, and ensuring training effectiveness. It requires up to 70% travel to support the North Carolina markets.

Food and BeverageHospitalityRestaurantsTravel

Responsibilities

Administer Zax Training Programs

Partner with District Manager and Regional to identify, select, on-board, and certify new training facilities via the certification process

Ensure Certified Training Facilities (CTF) provide an optimal learning environment and adhere to training program standards as documented by ZFL

Establish training goals for CTFs in partnership with DM and RM

On-board, train, and certify the Certified Training GM with the DM and Certified Training Facility

Clearly communicate objectives, and training initiatives with CTGMs to meet company goals

Follow up with Certified Training GM monthly (physically and/ or virtually) to be in contact and discuss MIT progress, training needs, and company implementations

Validate General Manager of Training Certifications

Support Hub Trainings for company-owned restaurants

Assess and re-shape curriculum and content for training program as needed, including the certification of the CTGM

Support new store openings for company-owned restaurants with training, coaching, and providing feedback to store-level staff and DM

Conducts ServSafe Training and Certification classes as needed

Monitor MIT progress to meet training milestones, timelines, and goals by executing touchpoints with all MITs during each phase of Training, combination of phone calls, emails, and face-to-face interactions to gauge performance

Visit MIT’s a minimum of 3-4 visits during the MIT training weeks to evaluate and support training progress as well as provide post-training support

Monitor performance outcomes of the CTGM and CTF and ensure key performance indicators are achieved

Coach CTGM to improve performance and ensure CTF standards are being met

Conduct and document CTF visit to evaluate operational effectiveness and MIT requirements, including bi-annual audits

Qualification

Training program administrationCoachingEvaluationServSafe certificationRestaurant managementPublic speakingMicrosoft OfficePeople skillsChange managementInitiative-taking

Required

Bachelor's degree in hospitality, restaurant management, business administration or related field; OR equivalent combination of education and experience

5+ years of restaurant unit or multi-unit management experience

Leadership experience

Experience training and developing individuals and teams

Ability to identify, troubleshoot, and take corrective actions on the unit levels

Strong coaching and evaluation skills

Servant leadership skills, ability to influence others

Exceptional people skills, ability to collaborate with others, build trusting relationships, can work cross-departmentally at the Support Center

Initiative-taker, internally motivated and driven to succeed, accountable to high personal standards of conduct and professionalism

Ability to function as a change agent and facilitate and support change initiatives to help meet organizational goals

Effectively and professionally communicates (written and verbal)

Strong facilitation, presentation skill, and public speaking skills

Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly

Actively reflect our people, values, and culture while influencing the organization and executive team through daily actions, behaviors, and impact

Demonstration of a disciplined approach to planning and prioritizing short and long-term objectives and will be skilled at filtering and disseminating best practice

Benefits

Medical, Dental and Vision insurance

Company-paid Short and Long-Term Disability insurance

Company-paid Basic Life insurance

401K participation

50% off meal discount at company-owned locations

Child Care Assistance Plan

Education Assistance Program

Parental Leave

PTO and Company Holidays

Company

Zaxbys

Glassdoor3.5

Founded in 1990, Zaxbys® is committed to serving delicious Chicken Fingerz™, Zalads®, wings, and signature sauces with Southern hospitality and a modern twist.

Founded in 1994

Athens, Georgia, USA

201-500 employees