GE Vernova · 2 months ago
CIC Wireless Technical Support Specialist
Rochester
Full-time
Onsite
Entry Level
$72K/yr - $109K/yr
1+ years expGE Vernova is seeking a motivated and technically curious Technical Support Specialist (Wireless) to join their CIC Wireless Technical Support team in Rochester, NY. This role provides Level 2 post-sales technical support for GE Vernova’s wireless communications portfolio, focusing on troubleshooting and maintenance of wireless and wired network infrastructure product lines.
EnergyEnergy EfficiencySustainability
Responsibilities
Provide ongoing technical support and case management daily through phone, email, and other forms of communication
Investigate technical problems, reproduce issues as required, and interface with Product Line teams to drive customer issues to closure, in a timely manner with a positive outcome
Facilitate the Return Material Authorization (RMA) process by validating reported failure symptoms and liaising with repair operations
Track, update, and maintain accurate RMA status records throughout the repair cycle
Collaborate with the Service Repair Organization to ensure customer satisfaction and review repair reports prior to customer release
Troubleshoot hardware, firmware and software issues reported by customers; identify root causes through system logs, configuration review, and test replication
Configure, test, and validate RF and IP-based network setups including routing, VPNs, VLANs, NAT, and basic QoS settings
Collaborate with L3/L4 engineering Teams for escalated investigations, ensuring comprehensive problem documentation
Assist with firmware upgrades, device provisioning, and remote network diagnostics to restore customer operations quickly
Document troubleshooting findings and contribute to knowledge base articles, FAQs, and training material for internal and external teams
Participate in process improvement and KPI reporting activities, ensuring timely, accurate, and professional case management
Maintain a high standard of customer communication, setting clear expectations and providing regular status updates
Flexible to work on-call, after hours support or modified hours of work to support customer
Qualification
Required
Bachelor's degree in Electrical Engineering, Computer Engineering, or related technical discipline (or equivalent technical experience)
Minimum 1–2 years of experience in technical support, field service, or network operations with RF, wireless, or IP networking systems
Working knowledge of network fundamentals: IP addressing, subnetting, routing, switching, VPN, and firewall concepts
Familiarity with diagnostic tools such as Wireshark, ping/traceroute, or terminal-based interfaces
Strong written and verbal communication skills in English with a focus on customer clarity and professionalism
Ability and willingness to travel up to 15% for customer meetings, training, and internal collaboration
Preferred
Hands-on experience with industrial or utility-grade wireless products (UHF/VHF, cellular, or unlicensed bands)
Basic understanding of 4G LTE architecture (EPC, RAN, SIM provisioning)
Knowledge of cybersecurity basics: encryption, authentication, and certificate management
Benefits
Medical, dental, vision, and prescription drug coverage
Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
Access to Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Company
GE Vernova
GE Vernova provides energy consulting, gas power, and grid solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.61BKey Investors
U.S. Department of Energy Office of ElectricityARPA-E
2026-02-02Post Ipo Debt· $2.6B
2024-12-03Grant· $2.99M
2024-12-03Grant· $1.99M
Leadership Team
Scott Reese
President and CEO, GE Digital
Scott Strazik
Chief Executive Officer
Recent News
2026-02-05
2026-02-05
2026-02-05
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