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LG Electronics North America · 4 hours ago

Account Manager I

Troy, MI

Full-time

Hybrid

Mid Level

4+ years exp

LG Electronics is a global leader in technology dedicated to creating innovative solutions for a better life. The Account Manager I will be responsible for managing customer relationships, ensuring production expectations are met, and handling financial processes such as account receivables and monthly statements.

Consumer Electronics

Responsibilities

Customer setup and identify requirements to meet their production expectations

Understand what is needed from time of sourcing to mass production to ensure on-time safe launch

Commercial negotiations

Annual cost reduction negotiations

Understanding the breakdowns of quotes

Submit quotes in customer format & expectations

Tooling Requirements & Invoicing

ED&T Invoicing & Payment Follow Up

Supplier Portal Management Admin

Contact / General Terms & Conditions (GT&C) review & understanding

Understand the packaging process and customer requirements (including labels)

Update and maintain a master price file

Main point of contact between customers and HQ

Manage engineering changes (timing & cost)

Create monthly and yearly forecasts to support internal targets for profitability

Understand customer revenue variances and be able to clearly explain revenue to management (monthly, quarterly, annually)

Understand Account Receivable process

Compile and submit all monthly statements to Customer/Client

Track all tooling and ED&T payments

Process approval for all Credit & Debit requests

Manage Account Accruals to accurately communicate revenue

Participate in meetings with the OEM, suppliers or other organizations necessary and report to Sales Manager

Communicate and coordinate commercial work between OEM, Suppliers, and HQ in Korea

Other duties as assigned

Qualification

Automotive experienceMicrosoft OfficeWritten communicationCustomer relationship managementProblem-solvingContinuous improvementMultitaskingAutomotive electronicsFlexibilityTeam collaboration

Required

Bachelor's degree

4+ years of automotive experience

Experienced in Microsoft Office applications (Excel, PowerPoint, Outlook, Teams)

Excellent written and verbal skills: In-person and virtual meetings via phone and e-mail/messaging/video conference tools (e.g. Outlook, Teams, Webex, text messaging)

Problem-solving skills necessary to lead discussions with internal/external stakeholders (e.g., customers, HQ) and develop successful resolutions of complex issues

Ability to think outside the box, identify opportunities for continuous improvement, and manage competing priorities/multitask when necessary

Demonstrated clear/concise written communication skills to compile reports, respond to inquiries/requests, and explain processes/procedures

Flexibility to work early/late hours for business meetings

Travel: up to 5% domestic (e.g. warehouse, customer, and regional office locations throughout U.S.) and international (e.g. N. America (outside the U.S.), Asia, Europe

Physical Requirements: Ability to lift and carry boxes weighing between 10–20 lbs

Preferred

Knowledge of automotive electronics

Benefits

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.

Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.

Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.

Performance based Short-Term Incentives (varies by role).

Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.

Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.

Group Rate Life and Disability Insurance.