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DCiii Control (DC3) · 7 hours ago

Technical Support Manager

Edmond, OK

Full-time

Hybrid

Senior Level

7+ years exp

DCiii Control is a leader in production chemical automation, delivering innovative technology solutions for the oil and gas industry. The Technical Support Manager will support the implementation and optimization of automation and control systems, ensuring operational excellence and customer satisfaction while spending time in the field for installations and training.

Oil & Energy

Responsibilities

Provide expert technical support for automation solutions, chemical injection systems, and remote asset monitoring, leveraging deep knowledge of oilfield chemical applications

Collaborate with cross-functional teams, including engineering and field operations, to implement production solutions

Train industry professionals on system operation, maintenance, and optimization, delivering clear and impactful training sessions both in the field and remotely

Spend approximately 25% of their time in the field, performing installations, troubleshooting, and delivering training to various end users

Conduct field installations of chemical injection systems, tank level sensors, and communication systems, ensuring proper setup and integration

Assist in developing and maintaining user-friendly applications and dashboard

Create and maintain data visualizations and analytical dashboards using business intelligence tools like Power BI to provide insights into chemical programs and operational performance

Manage technical projects, including coordinating field installations with contractors, fostering a collaborative environment to achieve successful outcomes for our customers

Qualification

Oilfield chemical applicationsChemical pump technologiesBusiness intelligence toolsTechnical support experienceData analyticsProject managementMechanical aptitudeTraining delivery

Required

Bachelor's degree in a technical field such as Chemical Engineering, Mechanical Engineering, Data Science, or a related discipline; advanced certifications preferred

7+ years of experience in the oil and gas industry, with a strong focus on oilfield chemical applications, chemical pump technologies, and technical support or customer-facing roles

Proven expertise in supporting and troubleshooting chemical injection systems, pump calibration, and general automation gained through roles in oilfield services or related sectors

Advanced skills in business intelligence tools like Power BI or Spotfire for data visualization, analytics, and operational reporting

Proficiency in project management

Strong mechanical aptitude in oilfield around wellheads

Ability to work in harsh field environments, including 25% travel for installations, troubleshooting, and training