JPMorganChase · 10 hours ago
Home Lending Web Support Account Specialist IV - Bilingual (English & Spanish Required)
Milwaukee, WI
Full-time
Onsite
Entry, Mid Level
2+ years expJPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As an Account Specialist IV, you will guide customers through the home lending journey, providing support and resolving inquiries to enhance their experience in the mortgage origination process.
Asset ManagementBankingFinancial Services
Responsibilities
Provide clear, accurate, and direct support to customers and business partners during the home loan origination process
Communicate professionally via phone and email to address inquiries and resolve issues
Identify customer needs and deliver one-and-done service solutions
Maintain composure and professionalism in challenging situations
Review and synthesize loan information to proactively prevent issues
Respond to customer requests and keep them fully informed throughout the process
Research and resolve loan-related concerns to ensure accuracy and successful loan closure
Manage time effectively and multitask to meet individual and team goals for call quality and customer service
Build strong relationships with customers and internal partners
Assess urgency of inquiries and determine appropriate actions and response timeframes
Demonstrate technical proficiency with web browsers and related systems
Qualification
Required
Minimum 2 years of experience in banking or credit industry
Minimum 2 years of customer service experience, including direct interaction via phone or email
Experience in mortgage banking origination, with knowledge of home lending channels, processes, and systems
Ability to work in an environment requiring 100% phone-based customer interaction
Strong oral and written communication skills
Effective problem-solving and reasoning abilities
High attention to detail and conscientiousness
Ability to empathize and understand customer perspectives
Adaptability and openness to change
Patience, composure, and professionalism in all interactions
Proactive, self-directed, and accountable
Bilingual proficiency in Spanish and English
Preferred
Experience building strong relationships in a call center environment
Technical understanding of web browsers
Ability to handle difficult customer situations with resilience
Demonstrated initiative and responsibility in previous roles
Experience working in a fast-paced, dynamic environment
Strong interpersonal skills
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2855)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2025-12-19
2025-12-12
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