Popl · 2 months ago
Customer Success Manager (Mid-Market)
United States
Full-time
Remote
Mid Level
$70K/yr - $110K/yr
3+ years expPopl is a company focused on customer success, and they are seeking a Customer Success Manager to manage a portfolio of mid-market customers. The role involves onboarding customers, monitoring engagement, conducting business reviews, and advocating for customer needs.
B2BSaaSSocial EntrepreneurshipSoftware
Responsibilities
Onboard new customers: Lead mid-market customers through a seamless onboarding process, aligning on goals and ensuring strong adoption
Monitor health and engagement: Regularly track customer health metrics and proactively address risks to ensure long-term success
Build relationships: Maintain regular touchpoints with key stakeholders and decision-makers to strengthen relationships and deliver value
Customer education: Conduct virtual training sessions, share best practices, and introduce new features to maximize product utilization
Conduct business reviews: Lead quarterly or semi-annual business reviews to recap progress, address challenges, and align on future goals
Drive renewal and growth: Partner with the Account Management team to support renewal conversations and identify expansion opportunities
Advocate for customers: Serve as the voice of the customer, providing feedback to Product, Sales, and Marketing to improve the overall experience
Collaborate cross-functionally: Work with internal teams to resolve issues, implement solutions, and deliver a consistent customer journey
Process Creation: Help create and standardize customer success best practices
Qualification
Required
3+ years in customer success, account management, or a similar customer-facing role, preferably with mid-market customers
Background in SaaS or technology, with experience managing customer accounts ranging from $10K-$100K ARR
Passion for understanding customer needs and aligning solutions to deliver measurable outcomes
Strong communication and interpersonal skills, with the ability to connect with a wide range of stakeholders
Self-starter with excellent problem-solving skills and the ability to manage multiple priorities effectively
Comfortable using data to track customer health, measure success, and inform decision-making
Preferred
Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms is a plus
Comfort with QBRs/ABRs, health checks, account mapping and other common customer success processes
Benefits
Fully remote
Competitive salary
Meaningful equity
Full insurance & benefits
Unlimited PTO
$150 / month wellness credit
Constant daily learning
Defining a new market with a great team
High influence on exciting projects
Company
Popl
Popl is the AI-powered event lead capture + digital business card platform designed to help teams maximize in-person events.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.38M2021-03-23Seed· $2.2M
2020-12-07Pre Seed· $0.12M
2020-02-15Pre Seed· $0.05M
Leadership Team
Jason Alco
CEO & Founder
Recent News
2025-08-13
Company data provided by crunchbase