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USAJOBS · 2 months ago

Fisher House Assistant Manager

Bethesda, Maryland, USA

Full-time

Onsite

Entry, Mid Level

$85K/yr - $95K/yr

2+ years exp

USAJOBS is seeking a Fisher House Assistant Manager to support the Fisher House Program under the Navy Casualty Support Branch. The role involves managing the Fisher House facilities, developing operational policies, and providing assistance to guests, ensuring a supportive environment for families of patients at the installation.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Provides direct, onsite management and administration of the Fisher House facilities

Participates in the development, establishment and implementation of operational policies and procedures (e.g., eligibility, referrals, admissions, length of stay, expenditures, scheduling of guestrooms, check-ins, checkouts, and orientation of guests upon arrival) for the Fisher House

Interacts daily with guests; assists guests regarding Installation and Medical Center services, which may include grief and crisis management resources

Provides conflict resolution between house guests and/or staff

Develops purchase requests, submits cash disbursement memorandums, and processes payroll in the non-appropriated fund (NAF) timekeeping system

Participates in the development, execution, review and analysis of the Fisher House NAF budget

Reviews fiscal status monthly and quarterly and makes necessary adjustments to meet budget targets or provides justification and obtains approval if it becomes necessary to deviate from the approved budget

Follows developed administrative procedures and physical safeguards to protect and account for funds, equipment and property

Follows established procedures in the receiving of gifts and donations. Complies with Naval regulations for donations of both cash and in-kind gifts

Coordinates with volunteers and groups hosting special events and donations from local clubs and military groups. Exercises caution, ensuring standards of conduct regulations relating to solicitation of donations are not violated

Supports hospital and installation events and expo participation, including table and display setup, breakdown, and on-site representation as needed

Conducts guest satisfaction surveys and works with Medical Treatment Center Patient Relations Department to improve service. Conducts special studies or reviews as assigned

Attends various base and Fisher House Foundation meetings in the absence of the Fisher House General Manager

Conducts briefings regarding the status of current/proposed programs. May be called upon on short notice to provide informational briefs and tours on site

Develops, produces, and maintains correspondence relating to the Fisher House, such as informational bulletins, brochures, local manuals and publications for Fisher House operations, articles for the Fisher House quarterly magazine, and weekly and monthly updates to the Fisher House Program Manager

Ensures the facility follows all Navy Occupational Safety and Health (NAVOSH) program fundamentals, health, sanitation and safety rules and regulations and maintains a hazardous material log

Performs inspections of vacant rooms and common areas daily, checking for cleanliness and maintenance problems and ensuring all guest rooms are ready for occupancy at all times

Performs all housekeeping duties during emergency situations, to include vacuuming floors, changing sheets, washing linens and all other assigned duties

Identifies and assesses problems that may arise and proposes solutions to the Fisher House General Manager

Leads social media efforts for Fisher House location by posting content such as donations received, volunteer events, open houses, etc. that amplify mission, increase visibility, and provide engagement with key audiences

Directs work to be accomplished by staff comprised of a diverse workforce of NAF employees

Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities

Conducts annual performance reviews of staff

Participates in section staffing decisions

Ensures staff receive proper training to fulfill requirements of their positions

Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary

Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understands and adhere to the policy; and ensures treatment of all staff is fair and equitable

Qualification

Hospitality managementBudgetingFinancial managementHuman resources managementCrisis managementMicrosoft OfficeSocial media managementPublic speakingConflict resolutionTeam leadershipCommunication skills

Required

Two or more years of specialized experience in management and administration of hospitality or lodging operations

Knowledge of hospitality operations, Federal and Navy policies, concepts, procedures, and regulations related to the Fisher House program

Knowledge of basic principles and techniques pertaining to management, planning, scheduling and coordinating

Knowledge of budgeting and financial management practices related to the Fisher House program or lodging operations

Knowledge of personnel policy and practices to handle human resources requirements in a government environment, to include recruitment, performance management and evaluation

Knowledge of associated laws, regulations, and policies used by the Navy and other U.S. government agencies to effectively manage individuals and teams in the workplace

Knowledge of group dynamics, grief processes and crisis management

Knowledge of Navy and civilian resources for support of families in medical crisis

Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook)

Skill in the effective use of social media platforms sufficient to post content and promote brand awareness

Ability to successfully demonstrate marketing techniques to include public speaking, educational briefings, training for case workers, and developing program flyers

Ability to understand military protocols

Ability to tour with military and civilian leadership at the facility

Ability to analyze and prepare clear, concise, and technically sound reports related to work at the Fisher House

Ability to develop and effectively deliver presentations and/or training

Ability to perform the full-range of supervisory duties

Ability to communicate effectively both orally and in writing