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NTT DATA North America · 2 hours ago

CTERA Remote File Service Engineer

United States

Full-time

Remote

Senior Level

6+ years exp

NTT DATA is a leading business and technology services provider, and they are seeking a CTERA Remote File Service Engineer. This role involves providing comprehensive support for CTERA Remote File Services, managing cloud resources, and ensuring reliable remote file access for end users while also designing migration strategies to Azure.

ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management

No H1B

U.S. Citizen Only

Responsibilities

Administer and support the CTERA Remote File Portal Application and its associated database hosted on AWS EC2 instances

Manage and monitor AWS EBS volumes, EC2 instances, and S3 storage integrated with the CTERA solution

Conduct regular maintenance, upgrades, backups, and patching of the application and database

Perform AWS resource optimization and security hardening as required

Provide operational support for CTERA edge devices deployed in multiple on-premises environments

Facilitate and troubleshoot file synchronization, caching, and remote access issues between edge devices and AWS cloud storage

Monitor health, connectivity, and performance of edge devices, performing remote or onsite intervention when needed

Support onboarding and configuration of new edge devices for end users

Ensure stable and secure connections between edge devices and AWS cloud via public internet and dedicated connections such as MPLS

Troubleshoot network issues affecting file access and synchronization

Collaborate with network teams to resolve latency, throughput, or configuration challenges

Act as point of contact for end users and IT teams for queries or problems related to remote file access

Provide resolution to tickets involving both cloud and edge device services

Document common issues and resolutions, maintaining updated runbooks and user guides

Implement monitoring for cloud resources, application metrics, and edge device status

Generate reports on service performance, file access metrics, incident response, and usage

Maintain thorough documentation for configuration, processes, troubleshooting steps, and incident history

Act as the lead designer of a migration architecture to migrate CTERA files to Azure Files

Document the technical architecture design for consumption by Cloud Engineers and architects

Provide training/handover to Azure cloud engineers to support existing CTERA environment

Qualification

CTERA Enterprise File ServicesAWS servicesAzure servicesHybrid network managementMonitoring toolsAWS/Azure certificationDocumentation best practicesBachelor’s degreeProblem-solving skillsCustomer-oriented attitude

Required

6+ years hands-on experience with AWS or Azure services

Must have CTERA Enterprise File Services (Cloud and Edge devices) experience

Familiarity with remote file access, synchronization, and cloud-to-edge file gateway architectures

Experience managing and troubleshooting hybrid network connections (Internet, VPNs, MPLS)

Experience with monitoring tools, ticketing systems, and documentation best practices

Certification in AWS or Azure Cloud: such as Microsoft Certified: Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104), AWS Certified Cloud Practitioner, Associate AWS Certified Solutions Architect