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Slice · 2 hours ago

Implementation Lead- Worcester / Cape / Rhode Island

Worcester, MA

Full-time

Hybrid

Mid Level

$80K/yr - $80K/yr

3+ years exp

Slice is a technology company empowering local pizzerias with the necessary tools to thrive in a digital marketplace. The Implementation Lead will be responsible for overseeing the implementation process for Slice products, ensuring a seamless onboarding experience for clients while providing exceptional customer support and training.

Food and BeverageRestaurantsSaaS

Responsibilities

Lead new client implementations from kickoff through go-live, managing timelines, deliverables, and stakeholder communications

Customize and configure the Slice systems based on client business requirements, including menu setup, pricing rules, hardware integration, and user access

Serve as both an on-site and remote Installer and Trainer for shops adopting any of our products, including Point of Sale, Online Ordering, Phone, and Supplies, working hand in hand with the rest of the Implementation team

Continue the sales journey for shops to keep owners engaged as they move through installation, onboarding, and the early lifecycle of product adoption

Assist with the success of our shops by providing stellar on-site and remote support to ensure a smooth transition and long-term adoption of all products

Solve problems for shop owners and operators in retention cases to ensure that every shop that adopts our products sees their value and remains on the platform

Work with the Restaurant, Product, and Ops teams to ideate and prioritize new updates, fixes, and features impacting our restaurant network

Continuously seek out feedback from our restaurant partners and effectively utilize it to ensure that all technology and operational needs are met across our product suite

Qualification

Technology solutions implementationPoint of Sale systemsCustomer trainingRestaurant experienceWiring managementField-based supportCustomer serviceProblem-solving

Required

3-5 years experience selling, implementing, or managing technology solutions for SMBs, ideally in the restaurant vertical

1+ years experience in a restaurant role (restaurant managers, servers, bartenders, & cashiers especially!)

Passionate about tech innovation and bridging technology gaps by educating owners through a combination of on-site, web-based, and phone interactions

Skilled in running and managing wiring (Ethernet, power, etc.) as part of product installations, with a focus on clean, organized cable management and minimizing visible cabling to keep shop areas neat and professional

Willingness and enthusiasm to travel locally, with flexibility to travel beyond the local area if needed, and availability to work non-standard hours based on shop schedules including regularly working nights and weekends

High comfort level providing field-based support, training, and resolutions on all types of technology (software, hardware, and networking) directly with shop owners and staff to ensure complex aspects are clearly understood