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Talon.One · 1 month ago

Senior Customer Success Manager, AMER

United States

Full-time

Remote

Senior Level

$130K/yr - $140K/yr

Talon.One is a powerful incentives engine that empowers companies to build personalized promotions and loyalty programs. The Senior Customer Success Manager will build trusted partnerships with customers, drive adoption, and translate customer insights to enhance the customer experience.

Business DevelopmentEnterprise SoftwareInformation TechnologyLoyalty ProgramsMarketingSaaSSoftware

Growth Opportunities

Responsibilities

Build strong, long-term relationships with customers to understand their goals and challenges, drive adoption, and share meaningful insights across Sales, Marketing, and Product

Connect customers' marketing objectives with our API-driven product, translating technical configuration steps into clear, accessible guidance

Partner with our technical operations team (customer integration engineers) and developers to support integrations and resolve technical questions

Communicate effectively in both one-to-many and one-to-one settings, across technical and non-technical audiences, seniority levels, and global regions

Document key customer information to strengthen internal visibility, develop training resources, and reduce support needs

Manage retention and growth across your book of business, including renewals and expansion conversations

Deliver ongoing strategic and business value to customers in every interaction

Qualification

Customer Success ManagementSaaS ProductsAPI IntegrationStakeholder ManagementLoyalty MarketingEmpathetic MindsetAccount ManagementFluency in SpanishClear CommunicationAdaptability

Required

A genuine interest in technology and experience working with SaaS products and APIs

Established experience in customer success, account management, or another client-facing role

Experience partnering with a range of internal and external stakeholders, including marketing, developers, sales teams, and executives

Clear, confident communication skills in written and spoken English

An empathetic, solutions-oriented mindset with a focus on helping customers reach their goals

Comfort operating within change and ambiguity

The ability to manage a book of approximately 10–15 accounts

Experience in loyalty, promotions, or related marketing technology

For our LATAM-focused role: fluency in Spanish

Benefits

Health and wellbeing for the whole you. We offer top-tier Medical, Dental, and Vision coverage through Blue Cross Blue Shield MA, MetLife, and VSP. Talon.One covers 80% of premiums, so you can focus on your health-not your bills. Mental health support is equally important, which is why every employee has confidential access to Nilo.health for coaching, therapy, and wellbeing resources.

Time and freedom. We trust you to take the time you need to rest and recharge with unlimited PTO that you manage on your own terms. Our flexible approach extends beyond time off: you can work from anywhere, including up to 90 days abroad each year, and access WeWork On-Demand spaces for a change of scenery when you need it.

Financial security and peace of mind. Plan confidently for your future with our 401(k)-we match 100% of your contributions up to 4%, helping you build long-term savings faster. We also provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage, because protecting what matters shouldn't come at an extra cost.

Growth that moves with you. You'll have a $1,200 annual learning budget and full LinkedIn Learning access to explore new skills, certifications, or areas of curiosity. Whether it's advancing your craft, learning a new tool, or exploring leadership development, we support your growth.

Work your way. Your workspace should work for you. That's why we offer a $350 home office setup budget and a $50 monthly allowance to keep it running smoothly. From ergonomics to aesthetics, we'll help you create a setup that fuels focus and comfort.