Azenta Life Sciences · 6 hours ago
Field Service Engineer, Life Sciences
United States
Full-time
Onsite
Senior Level
$39.50/hr - $49.50/hr
5+ years expAzenta Life Sciences is a global leader driving innovation in life sciences, emphasizing a customer-focused culture that values collaboration and authenticity. The Field Service Engineer will be responsible for the installation, modification, repair, and preventive maintenance of equipment and systems at customer sites, ensuring quality standards are met while managing customer satisfaction and service agreements.
BiotechnologyClinical TrialsLife Science
Responsibilities
Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to Azenta's policies, procedures and work direction of supervisor or shift/site lead
Interface with customers to ensure contract SLA & customer satisfaction levels are maintained with terms of the service agreement/provision
Maintain a safe and clean working environment by conforming at all times to Azenta's and customer’s work protocols and policies
Attain Equipment Service and Operation Certification on equipment and systems as defined
Submit reports, such as Service and Status Reports, on all support activities as defined and required
Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties
Adopt PoC for both customer and internal Azenta Mgt
Provide weekly system performance summaries that reports number of system events (weekly, monthly, and rolling), issue pareto analysis, and root cause / corrective actions
Additional KPI measurement requests throughout the contract period will be considered
Assist with sample migration (initial transfer from old format to new format and load into customer Store)
Qualification
Required
Associate of Science (AS) degree, technical certificate or equivalent is required
A minimum of 5 years related work experience or military technical training is required
Strong Electrical & Mechanical background
Must possess excellent communication skills with the ability to read, write and speak with clarity in the English language and interface effectively with customers and peers
Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action
Displays commitment to resolve problems and make independent decisions based upon the priority of the problem in relation to business needs
Must have a valid driver's license, good driving record, reliable mode of transportation, qualified to obtain a credit card for expenses and able to obtain a valid passport for the term of employment
Must be qualified to meet the requirements of background screening by a third-party agency
Must be proficient with use of a PC, Windows, and DOS based Operating Systems. Oracle experience highly beneficial. Be able to use the company's standard software to generate reports, presentations and document the daily activities as defined and expected by your manager
Company
Azenta Life Sciences
Azenta Life Sciences provides life sciences solutions.
1001-5000 employees
H1B Sponsorship
Azenta Life Sciences has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (13)
2022 (16)
Funding
Current Stage
Public CompanyTotal Funding
$508.35MKey Investors
JP Morgan ChaseBrooks AutomationBroadOak Capital Partners
2022-11-23Post Ipo Equity· $500M
2021-12-01IPO
2014-03-12Series Unknown· $5.85M
Leadership Team
Lawrence Lin
Executive Vice President & Chief Financial Officer
Recent News
2025-12-10
Morningstar.com
2025-11-21
Company data provided by crunchbase