服务工程师 jobs in United States
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Zoomlion · 3 months ago

服务工程师

Zoomlion is a company focused on machinery and equipment, and they are seeking a Service Engineer to manage the maintenance and after-sales service of aerial work platform machinery. The role involves technical support, troubleshooting, customer visits, and ensuring compliance with safety regulations.

AgricultureConstructionIndustrial EngineeringMachinery ManufacturingManufacturingMechanical Engineering
Hiring Manager
孙瑶瑶
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Responsibilities

Responsible for the daily maintenance, after-sales service and maintenance of aerial work platform machinery;
Responsible for cooperating with daily maintenance and technical support for agents
Responsible for proactive rectification proposed by the product line, troubleshooting projects, rectification of faulty vehicles, and information collection
Responsible for the inspection, regular maintenance and maintenance of arriving vehicles
Responsible for regular visits to customers and regular vehicle inspections
Responsible for the timely guarantee of accessories, achievement of accessories sales plan, and customer satisfaction
Repair machinery and other components of the machines
Understand technical problem effectively through proper analysis, evaluation and diagnoses
To maintain own area of responsibility in term of housekeeping and EHS while working as a team or individually
Read and follow labels, safety warnings, and guidelines
To ensure all work is carried out according to the safety regulation and industry quality standard
To become more effective in problem solving by on the job training
Submit service reports on time
Able to work together with the China Representative Engineer/Sales for customers' satisfaction

Qualification

Aerial work platform maintenanceTechnical supportTroubleshootingCustomer serviceProblem solving

Required

Responsible for the daily maintenance, after-sales service and maintenance of aerial work platform machinery
Experience in aerial work platform machinery maintenance in JLG, Genie, Haulotte, etc
Responsible for cooperating with daily maintenance and technical support for agents
Responsible for proactive rectification proposed by the product line, troubleshooting projects, rectification of faulty vehicles, and information collection
Responsible for the inspection, regular maintenance and maintenance of arriving vehicles
Responsible for regular visits to customers and regular vehicle inspections
Responsible for the timely guarantee of accessories, achievement of accessories sales plan, and customer satisfaction
Repair machinery and other components of the machines
Understand technical problem effectively through proper analysis, evaluation and diagnoses
To maintain own area of responsibility in term of housekeeping and EHS while working as a team or individually
Read and follow labels, safety warnings, and guidelines
To ensure all work is carried out according to the safety regulation and industry quality standard
To become more effective in problem solving by on the job training
Submit service reports on time
Able to work together with the China Representative Engineer/Sales for customers' satisfaction

Preferred

Experience in aerial work platform machinery maintenance in JLG, Genie, Haulotte, etc

Company

Zoomlion

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Zoomlion is mainly engaged in developing and manufacturing major high-tech equipment in the areas of engineering industry.