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Gateway Fiber · 10 hours ago

Lead Field Technician

Fargo, ND

Full-time

Onsite

Senior Level

Gateway Fiber is a locally owned internet service provider focused on enhancing communities through better internet. The Lead Field Technician role involves leading a team of technicians, ensuring high-quality installations, and maintaining customer satisfaction while managing fiber optic installations and troubleshooting issues.

InternetReal EstateResidentialWireless

Hiring Manager

Brandon Byrd, SHRM-CP

Responsibilities

Lead a team of fiber optic technicians, ensuring high-quality installations, culture of safety, technical craftmanship, and adherence to quality standards

This position is field-focused and will spend approximately 80% of time in the field actively supporting installation, maintenance, and customer interactions. The remaining 20% of the time will be dedicated to leadership responsibilities, including training, team coordination, and communication with internal teams and contractors

Manage and complete fiber optic installations for homes, businesses, and commercial sites, adhering to Gateway's standards

Train and mentor technicians, ensuring professional growth and skill development

Troubleshoot and resolve issues during installations and service calls, providing excellent customer support to external and internal customers

Perform and oversee fiber splicing, maintenance, and repair tasks, ensuring network reliability and service quality

Collaborate with dispatch and leadership to communicate issues, complete necessary repairs, and ensure work is completed on schedule

Maintain accurate and timely work orders and documentation electronically or via paper

Ensure a clean, hazard-free work environment and enforce safety standards across all job sites

Serve as the primary point of contact for contractors, facilitating clear communication between internal teams and external personnel

Lead and coordinate daily operations of contracted technicians, ensuring adherence to quality standards

Qualification

Fiber optic installationTCP/IP configurationTeam leadershipFiber splicingCustomer supportSafety standardsTechnical craftsmanshipDocumentation skillsSelf-motivationProblem-solving

Required

The ability to arrive at work on time and attired in alignment with company dress code

The proven ability to maintain a clean and hazard-free work vehicle and environment

Advanced TCP/IP configuration and troubleshooting skills

Proven diligence and consistent adherence to quality standards

A keen sense of self-motivation and the ability to work independently with minimal supervision

Eagerness to learn, grow, and take on new challenges

A high school diploma or equivalent; required

A valid Class E Driver's License; required

Physical ability to stand and walk for up to eight hours per day, including climbing multiple flights of stairs while carrying materials weighing 40 to 60 pounds

Ability to ride in a vehicle for up to four hours per day while traveling to job locations

Capability to work in various temperatures and changing weather conditions

Ability to traverse and inspect all areas of a jobsite in all types of weather conditions; this may include walking, climbing, reaching, bending, crawling, and stretching

Understanding and identification of standard construction site hazards

Ability to differentiate between colors, shades, and brightness levels

Flexibility in scheduling to meet changing job demands

A commitment to meeting Gateway's standards for Field Technicians, including technical excellence, safe work practices, and exceptional customer service