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NetSuite · 2 months ago

Client Success Specialist IV

United States

Full-time

Remote

Senior Level, Lead/Staff

6+ years exp

NetSuite is part of Oracle’s Customer Success Services organization, dedicated to ensuring customer satisfaction and retention. The role involves acting as trusted advisors to drive customer success, promote product adoption, and build strong relationships with clients to help them maximize the value of Oracle's solutions.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Responsibilities

Build strong relationships with customers by understanding their needs, goals, and challenges

Proactively provide support, guidance, and solutions to help customers derive maximum value from the product or service

Drive maximum adoption of Oracle solutions and identify/drive product renewal and expansion opportunities via high value relationships with customers

Align at executive and key business stakeholder levels, building and fostering strong relationships to help customers progress on their customer journey

Act as a customer's internal advocate to remove obstacles that may impede a customer's experience with Oracle

Thrive on solution implementation, risk assessment, go-live readiness, and sophisticated post go-live challenges that are unique to customers and their businesses throughout their Oracle Cloud journey