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Marcus & Millichap · 4 hours ago

Account Coordinator

Phoenix, AZ

Full-time

Hybrid

Entry Level

3+ years exp

Marcus & Millichap is a leading commercial real estate brokerage firm focused on investment sales and advisory services. The Account Coordinator serves as a key liaison between Agents and internal teams, managing marketing project workflows and ensuring timely delivery of marketing projects to support agent success.

Commercial Real EstateFinanceReal EstateReal Estate Investment

Responsibilities

Independently manage marketing project workflows using the corporate Asana platform, including project setup, approval routing, task tracking, and deadline management

Oversee agent marketing activities to ensure projects are initiated, tracked, and completed according to established standards and timelines

Act as the subject-matter expert on projects, guiding decisions related to deliverables

Proactively assess agent needs, identify opportunities for expanded support, and recommend services that enhance agent success

Build and maintain strong relationships with agents and internal stakeholders, ensuring expectations are clearly communicated and deliverables are met with precision

Investigate and resolve agent-related escalations, collaborating with leadership to address issues quickly and effectively

Maintain up-to-date and accurate data across all relevant systems and tools

Monitor project progress and generate clear, articulate reports for internal stakeholders and leadership

Ensure reporting reflects current status, key milestones, and any risks or delays, enabling informed decision-making and proactive support

Qualification

Account CoordinationMarketing CommunicationsAsanaCustomer ServiceCommercial Real EstateAttention to DetailProblem Solving

Required

3 years of experience in Account Coordination, Marketing Communications, in a creative agency, marketing department or within the commercial real estate or similar industry

Exceptional customer service skills with a focus on agent satisfaction

Experience using task management systems such as Asana or Jira in a professional setting

Strong technical proficiency across digital platforms

Self-motivated, adaptable, and able to work independently or collaboratively

Meticulous attention to detail and a process-improvement mindset

Ability to multitask and thrive in a high-volume, fast-paced environment

Creative and proactive problem solver who can navigate complex situations and provide solutions quickly