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G&W Electric Co. · 2 hours ago

Customer Operations Coordinator

Bolingbrook, IL

Full-time

Onsite

Mid Level

$51K/yr - $62K/yr

3+ years exp

G&W Electric Co. is a global leader in engineered electrical power grid solutions, committed to innovation and customer satisfaction. The Customer Operations Coordinator will ensure smooth sales processes, maintain data accuracy, and facilitate communication between departments and G&W Electric representatives.

ElectronicsHardwareManufacturingTransportation

Responsibilities

Provide support to internal teams, including preparing sales documents, updating CRM records, and organizing reports

Act as a primary point of contact by providing timely and professional responses to G&W Electric reps for all inquiries including redirecting to other internal teams

Set up, verify, and correct customer names, addresses, and their industry type in CRM and other databases after coordination with AR as needed

Review orders prior to entry to verify and correct any out of territory rep bookings and commissions with RVP

Lead purchase order corrections by coordinating with internal team members and G&W Electric reps. Once received, update G&W Electric’s CRM and remove related holds

Provide training and support to G&W Electric’s reps and RVPs as needed on quoting tools, CRM, and other systems

Assist with intercompany orders activity as required

Monitor orders in hold statuses and follow up with G&W Electric’s reps for resolution. Report to Supervisor/Manager on a regular basis

Lead compiling agenda and scheduling for onsite customer factory acceptance tests

Coordinate with handing off an order to Power Grid Automation and After Market teams when product on order ships and their teams have to action scheduling field service/commissioning activities

Maintain and improve customer databases as needed

Help identify and support improvements to streamline the order process

Qualification

CRM proficiencyOrder entry experienceCustomer service experienceMicrosoft SuiteSalesforce experienceAttention to detailCommunication skillsProblem-solving skillsOrganizational skillsAdaptability