PTR Global ยท 1 day ago
Senior ServiceNow Developer
Columbia, MO
Full-time
Onsite
Mid, Senior Level
3+ years expPTR Global is seeking a skilled ServiceNow Specialist with deep expertise in Customer Service Management (CSM). The role involves designing, building, and optimizing ServiceNow solutions to enhance customer service operations and streamline system interoperability.
Information Technology & Services
Hiring Manager
Matt Gantt
Responsibilities
Writing clean, high-quality, high-performance, maintainable code
Develop and support software including applications, database integration, interfaces, and new functionality enhancements
Coordinate cross-functionally to ensure project meets business objectives and compliance standards
Support test and deployment of new products and features
Participate in code reviews
Customize and configure the ServiceNow CSM module, including case management, SLAs, entitlements, and playbooks
Develop and maintain ServiceNow Mobile Apps using Mobile Studio, Mobile Cards, Layouts, Navigation Menus, and Data Items
Create custom applications, workflows, and process automations using ServiceNow development best practices
Implement UI Policies, Business Rules, and custom scripts for platform logic and automation
Design and implement robust integrations with external systems via REST, SOAP, and IntegrationHub
Manage data exchange between ServiceNow and third-party tools
Ensure integration security, performance, and data consistency
Design and develop custom mobile app experiences for field teams, agents, and customers using ServiceNow's mobile capabilities
Ensure mobile applications are responsive, intuitive, and aligned with business workflows
Leverage mobile platform features like Push Notifications, Offline Data Sync, QR/Barcode Scanning, and Geolocation when needed
Test and optimize mobile applications for performance and usability across different devices
Work with business stakeholders to gather and refine requirements
Provide input during sprint planning and agile ceremonies
Ensure compliance with coding and platform standards
Assist with platform upgrades, patching, and testing to ensure business continuity
Qualification
Required
Bachelor's degree in Computer Science (or related field)
3+ years of relevant work experience
Expertise in Object Oriented Design, Database Design, and XML Schema
Experience with Agile or Scrum software development methodologies
Ability to multi-task, organize, and prioritize work
3+ years of hands-on ServiceNow development experience
Strong knowledge of Customer Service Management (CSM)
Experience with ServiceNow Mobile App Development
Proven success with third-party integrations using REST, SOAP, IntegrationHub, etc
Certifications including ServiceNow System Administrator and ServiceNow Application Developer
Proficient in JavaScript, HTML, and mobile-specific design patterns
Familiarity with platform features such as Flow Designer, UI Builder, Service Portal, and App Engine Studio
Experience developing and deploying mobile apps within ServiceNow's mobile framework
Company
PTR Global
Engage with the largest Latina-owned IT & Professional staffing provider in the U.S.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase