SUSE · 8 hours ago
Solution Architect - West Coast
Illinois, United States
Full-time
Hybrid
Mid, Senior LevelSUSE is a global leader in innovative open source solutions, and they are seeking a Solution Architect to act as a trusted technical advisor for customers and partners. The role involves engaging with clients to understand their needs, driving technical excellence in solution design, and collaborating with sales and partner teams to ensure customer satisfaction.
Cloud ComputingEnterprise SoftwareLinuxSoftware
Responsibilities
Engage with customers to understand both their technical and business needs - building valued relationships and developing as a trusted technical advisor. Conduct thorough assessments to identify gaps, opportunities, and challenges, ensuring that solutions are tailored to meet both immediate and future needs
Take full responsibility for the technical aspects of deal progression, from qualification to closure. Champion the technical validation process, including product demonstrations, technical presentations, managing proofs of concept (PoCs), addressing customer objections, and ensuring that the technical value of SUSE’s solutions is fully realised
Serve as the voice of the customer by actively gathering and communicating customer feedback and requirements, to SUSE’s Product, Strategy, and Engineering teams. Ensure that customer needs are reflected in new product features, updates, and messaging, while facilitating regular feedback loops, and support escalations to ensure product improvements align with customer expectations and maximise value
Collaborate with Field and Specialist Sales, Partner Ecosystem, and Customer Success teams to create Account Plans to drive solution adoption and ensure customer satisfaction throughout the sales lifecycle
Contribute to the development of go-to-market strategies with regional sales teams, and participate in marketing efforts through presentations, blogs, technical speaking engagements, rodeo’s and booth demo’s
Support the analysis of competitor offerings and collaborate on developing strategies to differentiate SUSE solutions, identifying key advantages in specific use cases
Conduct research and draft responses to the technical segments of requests for information (RFIs), requests for proposals (RFPs), and requests for quotes (RFQs)
Transfer knowledge to pre-sales peers and contribute to internal education through mentoring, peer training, and sharing insights on product innovations and technical solutions
Consistently maintain CRM hygiene by updating all activity, for each opportunity - Use Case, Success Criteria, Technical Close Status (TCS) and Next Steps in the technical close process
Take proactive ownership of your professional development by staying curious and embracing a growth mindset. Focus on driving your success, advancing your skills as a Technical Sales professional, and deepening your expertise in the SUSE value proposition
Qualification
Required
Experience in technical consulting, pre-sales engineering, or solution architecture, with a focus on enterprise software solutions
Practical skills with Linux systems, open-source software, and related infrastructure solutions, with experience in cloud computing and container technologies like Kubernetes
Proven ability to articulate complex technical solutions clearly and effectively to diverse audiences up to CXO level, translating technical concepts into business value and demonstrating how they align with customer objectives
Experience in creating technical demonstrations and whitepapers to illustrate product value through use cases
Strong problem-solving abilities, capable of addressing complex technical problems and delivering innovative, value-driven solutions
Experience collaborating cross-functionally with sales, engineering, and customer success teams to deliver comprehensive solutions and ensure customer satisfaction
Experience in designing and delivering complex enterprise solutions, ensuring scalability, security, and reliability
Exceptional consultative-selling skills, fostering meaningful customer relationships, guiding engagements, and serving as a trusted technical advisor through collaboration
Proficiency in competitor analysis and solution positioning, showcasing SUSE's advantages over peers
Experience working with CRM tools (e.g., Salesforce, Clari) to manage pipelines, track technical validation, and measure solution success
Company
SUSE
SUSE provides reliable and interoperable Linux and cloud infrastructure solutions that give enterprises greater control and flexibility.
Founded in 1992
1001-5000 employees
H1B Sponsorship
SUSE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (3)
2022 (9)
2021 (9)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-05-19IPO
2018-07-02Acquired
Leadership Team
Dirk-Peter Leeuwen
Chief Executive Officer
Lee Dong-woon
CEO
Recent News
GlobeNewswire
2025-12-09
Company data provided by crunchbase