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Service Express · 6 hours ago

Field Service Engineer

Omaha, NE

Full-time

Hybrid

Entry, Mid Level

$30/hr - $45/hr

Service Express is a company that provides critical IT infrastructure support, and they are seeking a Field Service Engineer to support their customers in the Omaha area. The role involves traveling to customer sites to maintain, troubleshoot, and repair enterprise-level servers and storage hardware, ensuring exceptional customer service and operational efficiency.

Enterprise SoftwareInformation ServicesInformation Technology

No H1B

Responsibilities

Travel to customer sites within approximately a 100-mile radius to troubleshoot and resolve technical issues

Perform maintenance and repair on data center hardware, including mid-to-high end servers and storage devices

Provide exceptional service by responding quickly and efficiently to customer needs

Communicate clearly and confidently to ensure customers feel supported and their concerns are addressed

Identify and proactively escalate potential technical issues when needed

Assist with data center relocations and inventory audits

Troubleshoot hardware issues efficiently while managing multiple service calls

Interpret maintenance manuals and collaborate with engineering teams to resolve complex issues

Stay current on industry advancements through training and certification programs

Serve as a technical expert during sales calls when needed

Document and share resolutions to improve team knowledge and efficiency

Prepare thorough audits and maintain documentation of service calls

Proactively analyze and prepare for service calls to ensure quick and effective solutions

Maintain accurate records of service activities, expenses, and customer interactions

Collaborate with internal teams including purchasing, operations, and sales to deliver seamless support

Qualification

Troubleshooting hardwareRepairing serversData center equipmentA+ certificationServer+ certificationCustomer serviceCommunication skillsIndependent work