Family Health Centers of San Diego · 4 hours ago
Patient Service Representative- Call Center
San Diego, CA
Full-time
Onsite
Entry Level
$23/hr - $27.49/hr
2+ years expFamily Health Centers of San Diego (FHCSD) is dedicated to providing exceptional health care to underserved communities. The Patient Service Representative- Call Center is responsible for handling inbound calls, scheduling appointments, and assisting patients with their inquiries in a professional manner.
Health CareHealth DiagnosticsMedical
Responsibilities
Answer inbound telephone calls in assisting patients needing information
Manage each call in a pleasant, professional, and helpful manner
Direct callers to the appropriate area in a timely fashion
Provide information requested and ensure caller has all the information necessary
Assist patients with scheduling appointments, rescheduling or canceling appointments, and completion of pre-registration items as necessary following patient appointment scheduling guidelines. Accurately document outcomes
Input all related information on calls received into the computer system accurately and timely
Seek assistance and direction on unusual circumstances and issues that may arise
Engaging in text-based conversations, typically with patients, to provide support, answer inquiries, and scheduling
Perform other duties as assigned
Qualification
Required
High school diploma or GED equivalent required
2 years of customer service experience required
Possess a clear speaking voice and diction
Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment
Ability to work with a diverse group of people possessing different cultures, life experiences, and socioeconomic backgrounds
Bilingual in Spanish/English required
Ability to communicate effectively with callers who speak English as a second language
Intermediate written and verbal communication skills
Intermediate computer literacy (i.e., use computer system to manage and schedule appointments, access electronic medical record information, etc.)
Preferred
A minimum of 6 months of experience working in a call center is preferred
Knowledge of medical terminology and/or medical front office procedures is preferred
Benefits
Retirement Plan with Employer Match
Paid Time Off, Extended Sick Leave and Paid Holidays
Medical/Dental/Vision/FSA/Life Insurance
Employee Discounts and Wellness Programs
Company
Family Health Centers of San Diego
Family Health Centers of San Diego is a center that provides medical and healthcare services in multiple areas.
1001-5000 employees
H1B Sponsorship
Family Health Centers of San Diego has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (2)
2022 (7)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
Health Resources and Services AdministrationCDA Foundation
2024-11-22Grant· $1M
2024-03-18Grant
Leadership Team
Das Vakamudi, PMP, SCPM
Chief Technology Officer
Laura Alvarado
Parent Partner-Program Support Partner
Recent News
2025-11-14
Company data provided by crunchbase