Noesis Group, Inc ยท 1 month ago
Help Desk Support - Level 1 (Carlsbad) 11025
Carlsbad, CA
Full-time
Onsite
Entry Level
2+ years expNoesis Group, Inc. provides IT/IS consulting services to various communities in San Diego and Orange Counties. They are seeking a Help Desk Support - Level 1 to deliver outstanding customer service and technical support for their clients, acting as the first point of contact for end-user technical needs.
Human Resources
Responsibilities
Provide on-site technical support for Noesis clients
Quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems
Serve as a 'first point of contact' for end-user technical support needs
Qualification
Required
Broad based hardware and software support experience
Able to build and maintain supportive relationships within the organization
Highly accurate, organized and detail-oriented
Excellent customer service skills
Exceptional oral and written communications skills
Excellent technical writing and documentation skills
Above-average analytical and deductive reasoning skills
Ability to learn new technologies quickly and easily
Work efficiently and reliably in unsupervised and varying environments
Maintain calm and professional composure in stressful environments
Demonstrated track record of offering excellent customer service over the phone
Possess working knowledge of all of Microsoft's operating systems
Willing to handle support both over the phone and on-site locations to support clients desktop needs
Have a strong working knowledge of all of the components in Microsoft's Office suite
Able to quickly and efficiently diagnose and resolve problems with both PC and MAC
Must have a current CA drivers license
2+ years of highly relevant, extensive, hands-on experience
Preferred
Prefer one or more current Information Technology certifications
Prefer a 4-Year college degree (Bachelor's or above) or equivalent experience
Benefits
Fully paid medical and dental
Matching 401K plan
Generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority
$5000.00 annual training budget for employees who wish to further their education in Information Technology
Company
Noesis Group, Inc
Noesis provides I.T./M.I.S. consulting services to the business communities of San Diego, Orange, and Riverside Counties.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase