Ball Corporation · 4 hours ago
Functional Analyst, Site Support
Millersburg, OR
Full-time
Onsite
Entry, Mid Level
$75K/yr - $104K/yr
2+ years expBall Corporation is a world leader in manufacturing sustainable aluminum packaging, recognized for its commitment to innovation and community. The Functional Analyst, Site Support role involves providing IT support, troubleshooting issues, and overseeing the implementation and performance of enterprise systems to ensure high-quality service delivery.
Food and BeverageManufacturingPackaging ServicesRemote Sensing
Responsibilities
Administer and support complex environments, including core infrastructure tools and technologies. Perform hands-on administration tasks including installation, configuration, backup, and recovery
Review monitoring, capacity, and configuration management of complex technologies to ensure acceptable performance and adherence to service level agreements
Ensures the delivery of high quality technical solutions that meet business needs. Configures, develops, tests, monitors, and supports changes and enhancements to IT environment
Takes a broad perspective to identify innovative business solutions that challenges the business on their assumptions of how they will successfully execute their plans
Administer systems and/or networking in a large corporate environment with multiple global locations and a user base of 15k+
Perform duties within ITIL best practices guidelines for Incident, Change, Request, and Problem management. Utilizes other industry ITSM best practices where relevant to Ball’s future
Adhere to security best practices, governance, and compliance laws such as HIPAA, SOX, GDPR, LGPD, etc
Define detailed specifications in compliance with operations architecture to solve complex business problems
Work closely with third-party vendors including software providers, implementation partners, and consultants
Tune infrastructure parameters for efficient resource utilization and suggest improvements for optimization
Provide Tier 2 infrastructure support, follow support escalation processes, and maintain documentation
Suggests improvements to optimize the current environment with tools for efficient turnaround
Creates and maintains standard operating procedures (SOP) and other necessary documentation
Qualification
Required
Broad training in a related field usually acquired through college
Job related experience for 2-5 years minimum
3+ years development experience implementing solutions for complex systems support business processes
Experience in communicating and collaborating with external and internal customers to analyse information needs and functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document), iii, use cases, GUI, screen and interface designs)
Experience in driving process and technology re-engineering using industry practices e.g., Six Sigma, Lean, Kaizen, COBIT, ITIL, CMMi
Proven focus in metrics-driven delivery: defining Service Level Agreements (SLAs), monitoring SLAs, enhancing environment to meet SLAs
Ability to manage and maintain SLAs for incident, request, change and problem management
Ability to communicate clearly and provide broader IT perspective to clients
Ability to negotiate with customers to promote or sell ideas or concepts
Ability to manage and prioritize multiple, complex initiatives simultaneously
Ability to handle sensitive and proprietary information confidentially
Ability to work in a manufacturing environment while maintaining proper PPE compliance
Demonstrate strong customer service skills while adhering to company policies and standards
Proficient in end-user support, hardware and software setup, infrastructure installation and integration
In-depth technical knowledge and expertise in field
Strong development skills in relevant technology
Understanding of ITIL best practices, security standards, and governance/compliance laws
Advanced technical skills in networking, server administration, and system troubleshooting
Experience in handling large-scale infrastructure environments and user bases
Familiarity with Manufacturing/Quality System support, including SFOL and BPLM systems
Strong understanding of systems/applications troubleshooting and IT/OT convergence
Preferred
Bachelor's degree in a relevant field preferred
PLC programming experience is a plus
Experience with ServiceNow or and ability to create Dashboards/Reports
Familiarity with agile practices, project management methodologies
Benefits
This role will be eligible to participate in the annual incentive compensation plan.
Ball includes a comprehensive benefits structure
Company
Ball Corporation
Ball Corporation supplies aluminum packaging solutions for personal care, household, and beverage, as well as aerospace and other services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.74B2025-11-25Post Ipo Debt· $3.5B
2025-08-07Post Ipo Debt· $750M
2025-05-12Post Ipo Debt· $942.7M
Leadership Team
Daniel Fisher
President and Chief Executive Officer
Michael W. Feldser
COO
Recent News
EIN Presswire
2025-12-12
2025-12-11
Company data provided by crunchbase