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Royal Caribbean Group · 3 days ago

Manager, Product Digital Sales

Miami, FL

Contract

Onsite

Senior Level

7+ years exp

Royal Caribbean Group is a leader in the vacation industry, offering exciting career opportunities. The Manager, Product Digital Sales will be responsible for driving the automation growth program and managing brand compliance across various sales channels while leading a team to enhance digital capabilities and operational efficiencies.

Travel

No H1B

Responsibilities

Directs and manages day-to-day operations of the Automation Specialist and Analyst; ensures effective prioritization, resource use, and team performance

Owns the automation growth program end-to-end: sets KPIs/targets, tracks product performance, and translates data into actionable initiatives and enhancements

Leads annual and capital planning to support sales goals; develops long-range plans for the department

Develops and executes strategies to grow automation, business intelligence, and the digital footprint; aligns with brand and corporate KPIs

Manages trade brand compliance across all sales channels; resolves copyright/trademark issues and domain recovery

Monitors external market conditions to identify opportunities and drive the e-commerce Sales & Marketing strategy across channels

Partners with Sales leadership and cross-functional teams to meet mutual objectives; participates in planning models and governance

Drives integrated Sales & Marketing programs for the trade site, booking tools, applications, and automation; pursues cost-saving negotiations as appropriate

Serves as the primary accountable for program/product performance, quality, and trade satisfaction; analyzes opportunities and evangelizes them

Aligns program/product strategy with brands and corporate KPIs; develops an integrated plan to increase automation across regions and segments

Synthesizes customer, market, and competitive analyses into strategic recommendations; collaborates with IT, Revenue Management, Marketing, Trade Support & Service, Global Markets, etc

Maintains product backlog and prioritizes work to increase automation and online revenue; manages multiple workstreams and stakeholder communications

Oversees program/product support and maintenance; ensures teams have the tools and processes needed; monitors site performance with KPIs

Drives cost savings by meeting automation targets and continuously pursuing improvements and efficiencies

Qualification

ECommerce experienceBusiness intelligencePower BIPythonSQLDAXProject managementStrategic thinkingCollaborationNegotiation skillsDetail-orientedInterpersonal skills

Required

Bachelor's degree in a related discipline or equivalent experience

7+ years in a large enterprise environment

Experience across all stages of commercial business intelligence and analytics (planning, development, QA, deployment); ability to translate data into actionable insights and recommendations

Proficient with Power BI, DAX, SAS, Python, SQL

Familiar with web/DevOps tools (Jira, Slack, etc.) and operational web tools

Ability to assess, prioritize, and drive actions based on brand/department KPIs; strong strategic thinking and ability to formulate business-relevant recommendations

Proactive, strategic thinker who can develop tactical solutions to achieve goals; thought leadership; trend/opportunity recognition

Experienced in managing multiple stakeholders and establishing productive working relationships; strong collaboration with IT, Revenue Management, Marketing, Data Science, and external agencies/vendors; excellent written and verbal communication; ability to present to executives and cross-functional teams

Experienced in managing others and leading large, multi-disciplinary teams; strong planning, project management, and leadership skills

Detail-oriented, highly organized self-starter capable of managing multiple concurrent work streams with minimal supervision; strong understanding of systems, internal controls, and ability to develop processes and procedures; negotiation skills and understanding of legal contracts

Ability to thrive in a fast-paced, high-growth environment; comfortable in a complex, matrix organization with changing priorities and tight deadlines

Strong interactive marketing experience; understanding of trade marketing and digital channels

Excellent interpersonal skills; ability to interact with team members, partners, and all levels of management internally and externally