Ingles Markets, Inc. · 5 hours ago
Helpdesk Technician
Black Mountain, NC
Full-time
Onsite
New Grad, Entry LevelIngles Markets, Inc. is a regional grocery store chain that has grown significantly since its inception in 1963. The Help Desk Technician provides support and resolution for store technology and operational problems through direct interaction with Ingles Stores via phone and email, ensuring timely assistance and documentation of issues.
Retail
Responsibilities
Answer incoming inquiries from stores and corporate users concerning problems with technical or operational issues
Document all tasks received via ITSM/CSM platform
Troubleshoot and resolve any issue that can be handled in a timely manner
Answer inquiries concerning store operations
Escalate issues, as needed
Follow-up with users to ensure that issues have been resolved satisfactorily
Verify sales data is received from stores daily
Perform monthly user audits for store systems
Additional department duties as directed
Qualification
Required
High School diploma, or equivalent
General PC usage knowledge required
Intermediate knowledge of Microsoft 365
Excellent interpersonal skills are necessary
Excellent phone and email etiquette
Professional written and verbal communication skills
Ability to multitask and prioritize
Preferred
Additional technology degree or certification is a plus
Related helpdesk or IT experience is a plus
Knowledge of point-of-sale hardware/software is a plus
Company
Ingles Markets, Inc.
Since 1963, Ingles Markets, Inc. has been Western North Carolina's leading local supermarket.
Founded in 1963
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1987-10-02IPO
Leadership Team
Patricia Jackson
Chief Financial Officer
Recent News
2025-11-27
2025-11-27
2025-10-06
Company data provided by crunchbase