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CMC · 1 week ago

Sales Operations and Business Analyst

Irving, TX

Full-time

Onsite

Mid Level

3+ years exp

CMC is a Fortune 500® company that excels in the construction reinforcement and steel products industry. The Sales Operations and Business Analyst Manager will drive commercial excellence by optimizing sales processes, managing performance analytics, and enabling data-driven decision-making to support margin growth and improve sales efficiency.

AgricultureConstructionIndustrial EngineeringIndustrial ManufacturingManufacturingRecyclingRetailTransportation

Responsibilities

Collaborate with Lines of Business to establish Playbooks aligned with CMC’s Commercial Operating System and 9 Box Commercial Framework to support for example, customer ties and segmentation, territory planning, quota setting, and pricing strategies

Analyze and improve commercial operations processes to enhance efficiency, a frictionless buying experience to the customer, with clear visibility and output

Identify and deploy technologies to automate manual workflows and build a scalable and integrated Tech Stack

Identify growth opportunities and operational gaps through cross-functional collaboration

Oversee commercial reporting and ensure accuracy and performance to KPIs, ensuring data integrity and usability across platforms, including Salesforce.com

Deliver actionable insights through dashboards, reports, and ad hoc analysis to establish and manage data visualization tools

Analyze sales performance trends, e.g., sales activity, pipeline health, and forecast accuracy

Translate complex data into actionable insights for business leaders and be able to present a data-story

Use SQL, Excel, and Python for data manipulation and analysis

Understand data warehousing processes to support scalable data infrastructure

Support annual planning and go-to-market strategies in alignment with COS

Lead initiatives to improve sales productivity and customer engagement

Partner with Sales Enablement to provide training and support for sales tools and analytics platforms to ensure successful adoption

Lead and manage cross-functional projects within a project management tool. Preferred experience with Monday.com for project tracking and collaboration

Conduct internal and external market research and competitive analysis

Support pricing models and approaches to optimize profitability

Monitor pricing performance and recommend adjustments to identify performance gaps and recommend solutions

Manage the price increase implementation process

Partner with external vendors to implement CPQ software

Leverage AI tools to obtain and support the data case in areas such as forecasting, lead scoring, customer segmentation, and territory and pricing optimization

Utilize AI-enhanced platforms such as CoPilot and Salesforce’s Agentic tools

Apply prompt engineering techniques to automate reporting and generate insights

Act as a liaison between Salesforce Product Managers, Sales Enablement, Sales, Marketing and SIOP

Provide analytical and practical support for commercial initiatives and projects including TAG

Facilitate communication and collaboration across departments

Present findings and recommendations to senior leadership to inform decision-making and identify areas requiring decision point

Qualification

Sales OperationsData AnalysisSalesforce AnalyticsSQLExcelAI ToolsProject ManagementCommunication SkillsCritical ThinkingDetail-orientedTeam CollaborationPresentation Skills