DSV - Global Transport and Logistics · 15 hours ago
Senior Control Tower Specialist
Lancaster, TX
Full-time
Onsite
Mid, Senior Level
$51K/yr - $69K/yr
3+ years expDSV - Global Transport and Logistics is the world's 3rd largest supplier of global solutions within transport and logistics. The Senior Control Tower Specialist, Special Projects is responsible for ensuring seamless execution across the transportation network, providing specialized support on pricing, rating, and project-based initiatives, while driving operational excellence and managing exceptions.
Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing
Responsibilities
Oversee the full lifecycle of shipments from pickup through final delivery, ensuring accuracy, timeliness, and customer satisfaction
Provide pricing and rating support, including generating spot quotes and analyzing cost structures to optimize profitability
Act as a back-up resource for Control Tower Specialists across product lanes (first, middle, and final mile) to ensure continuity of service
Serve as a floater across all operational lanes, assisting with workload balancing and covering absences as needed
Lead or support special projects, including systems enhancements, new product rollouts, process improvement initiatives, and customer onboarding
Serve as the escalation point for complex delivery or service issues; partner with stakeholders to resolve challenges quickly and effectively
Analyze shipment trends, service failures, accessorials, and customer feedback to identify root causes and develop solutions
Interpret and enforce service-level agreements (SLAs) and contractual obligations across customer accounts
Monitor shipment data within the Transportation Management System (TMS) to ensure accuracy, timeliness, and compliance with performance targets
Collaborate cross-functionally with Sales, Operations, Warehouse, and Customer Success teams to deliver integrated service solutions
Provide timely updates and clear communication to carriers, customers, and internal stakeholders
Generate ad-hoc reporting, data analysis, and insights to support leadership decision-making
Track last-mile and linehaul performance, proactively resolving any anticipated or real delays
Lead by example in professionalism, customer focus, and teamwork
Perform other duties and special assignments as directed by management
Qualification
Required
High School diploma or equivalent required; Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
3 years' experience in logistics, transportation brokerage, or related field required; 5+ years preferred
Experience with Transportation management software
Experience with rating, pricing, or cost analysis within freight brokerage or logistics strongly preferred
Strong analytical and problem-solving skills with the ability to interpret data and recommend solutions
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams)
Experience with Transportation Management Systems (TMS); CRM or pricing tools a plus
Excellent verbal and written communication skills for escalation handling and customer updates
Strong organizational skills with ability to multitask and manage shifting priorities
Collaborative mindset with ability to work cross-functionally and independently
Customer-focused with the ability to build and maintain strong relationships
Ability to perform basic mathematical calculations, such as calculating mileage, costs, rates
Business fluent in English
Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others)
Good knowledge of Transportation Management Software
Benefits
Medical
Prescription
Dental
Vision
Life insurance
Flexible and health spending accounts
Short and long-term disability coverage
Wellness resources
401(k) plan offers company-matching contributions up to 5%
Generous paid time off
Paid holidays
Additional floating holidays
Company
DSV - Global Transport and Logistics
At DSV, we keep supply chains flowing in a world of change.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.02B2024-10-04Post Ipo Equity· $5.49B
2024-06-26Post Ipo Debt· $534.02M
2002-06-28IPO
Leadership Team
Irene Hill
Chief Executive Officer
Angie Hornik
Human Resources Business Partner
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
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