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Lakeshore College · 2 hours ago

Information Technology Manager

Cleveland, WI

Full-time

Onsite

Mid, Senior Level

$73K/yr - $91K/yr

3+ years exp

Lakeshore College is dedicated to transforming individuals to strengthen communities through innovative learning. The Information Technology Manager will oversee daily operations of computer-related technologies, ensuring high-quality technology services align with the College's strategic priorities while providing exceptional customer service to all users.

Education Management

Responsibilities

Direct and support the daily operational activities of the Technology Services department

Ensure the delivery of high quality, secure and highly available technology services that support the College’s mission

Lead and promote an innovative, customer service-oriented culture to ensure customer satisfaction

Provide technical design, implementation, and support assistance on all hardware and software operations, including but not limited to; network infrastructure operations, server operating systems, business software applications, cybersecurity, backup and disaster recovery operations

Plan and support computer system and laptop deployments, as well as software upgrades

Develop and implement comprehensive technology refresh process and plan

Develop and manage department budgets

Work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions

Plan system development to meet long-term needs and future operational requirements. Make recommendations on the procurement and implementation of new technologies concerning the replacement of obsolete or inefficient systems

Provide leadership, operations oversight and coordination for the successful implementation of department and College projects

Recommend and perform solutions to correct problems in a timely manner

Test and evaluate proposed hardware and software to determine efficiency, reliability, and compatibility with existing computer system, peripherals and the network

Responsible for the direction, coordination, supervision, and performance management of team members

Set clear expectations by establishing roles, responsibilities and setting goals for team members

Monitor and assess performance, holding team members accountable, and providing ongoing feedback

Provide guidance and support through training, mentoring, and open communication

Carry out managerial responsibilities in accordance with the College’s policies and procedures

Collaborate with other departments to ensure cohesive college operations

Address and resolve any conflicts or issues that arise in a timely manner

Foster a positive and productive work environment encouraging teamwork and recognizing achievements

Develop team members by identifying strengths, creating development plans, and offering growth opportunities

Qualification

Network infrastructureCybersecuritySystems administrationProject managementIT certificationsMicrosoft OfficeCustomer serviceLeadership skillsCommunication skillsOrganizational skillsCritical thinking