Liebherr USA · 2 days ago
Business Services Manager
Newport News, VA
Full-time
Onsite
Senior Level
7+ years expLiebherr USA is a successful international company that has been operating in the United States since 1970. The Business Services Manager plays a strategic leadership role, overseeing a multidisciplinary team to deliver key business support functions and drive business performance through continuous improvement and strategic insights.
Mechanical Or Industrial Engineering
Responsibilities
Lead, coach, and develop a team comprising the Project Manager, Business Excellence Manager, Business Intelligence Analyst, and Serviceability Engineer
Foster a high-performance culture based on collaboration, accountability, innovation, and service excellence
Align departmental goals and key initiatives with organizational strategy and corporate objectives
Coordinate and manage resource planning, budget oversight, and prioritization of crossfunctional initiatives to optimize business outcomes
Supervise project execution through the Project Manager to ensure effective planning, execution, monitoring, and closure of projects within scope, timeline, and budget
Monitor project risks, dependencies, and cross-functional impacts, facilitating mitigation plans and escalation protocols where necessary
Collaborate with the Business Excellence Manager to deploy continuous improvement initiatives using Lean, Six Sigma, Kaizen, or other proven frameworks, enhancing efficiency and reducing waste across business processes
Promote a data-driven culture by supporting the Business Intelligence Manager in the development and maintenance of dashboards, KPIs, and performance metrics to enable informed decision-making
Analyze operational trends and provide insights and reports to executive leadership to support strategic planning and performance management
Oversee the Serviceability Engineer in implementing and maintaining systems, processes, and standards that enhance the reliability, maintainability, and lifecycle value of assets and infrastructure
Support the development of serviceability standards and preventive maintenance strategies that align with operational needs and long-term sustainability goals
Ensure that engineering solutions are designed with maintainability in mind, facilitating easy servicing, diagnostics, and minimal downtime
Lead regular reviews with direct reports to assess progress, remove obstacles, and promote accountability across all functional areas
Act as a liaison between business services and other departments (e.g., IT, Finance, HR, Operations) to ensure clear communication, efficient workflows, and alignment on shared objectives
Report regularly to senior management on performance outcomes, strategic risks, opportunities for innovation, and progress against targets
Stay informed about industry best practices, technology trends, and regulatory changes that could impact business services or operational effectiveness
Qualification
Required
Bachelor's degree in Business Administration, Engineering, Operations Management, or a related field
7–10 years of progressive experience in operations, business services, or corporate support functions
Demonstrated experience managing cross-functional projects, change initiatives, and data-driven performance improvement programs
Excellent problem-solving skills
Strong communication and teamwork skills, with the ability to work collaboratively across departments
Good organizational skills, attention to detail, and the ability to follow technical specifications
Knowledge of Outlook software, Excel Spreadsheet software and Word Processing software
Proficiency in analyzing service data, using KPIs, and developing technical documentation
Strong collaboration skills with cross-functional engineering, service, and field teams
Strong leadership, team-building, and people development capabilities
Excellent organizational, planning, and prioritization skills with the ability to manage multiple initiatives simultaneously
Proficiency in project management methodologies and tools (e.g., MS Project, Asana, Jira)
Solid understanding of business intelligence tools (e.g., Power BI, Tableau) and data governance principles
Analytical mindset with strong problem-solving skills and the ability to think both strategically and tactically
Excellent written and verbal communication skills, with the ability to present to senior stakeholders
Ability to obtain and maintain Local Mine induction and access
Ability to obtain and maintain Local Mine HSE certification
Ability to obtain and maintain a valid passport and driver's license
Preferred
Master's degree
Professional certifications such as PMP, Lean Six Sigma (Green or Black Belt), or equivalent
Benefits
Major medical, dental and vision insurance
401K plan with company match
Paid vacation and personal days
Competitive salary
Company
Liebherr USA
Liebherr in the USA was established in 1970 in Newport News, VA.
Founded in 1970Newport News, Virginia, US
10001+ employees
H1B Sponsorship
Liebherr USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (4)
2022 (2)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase