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HID · 8 hours ago

Senior Development Support Engineer

Cypress, CA

Full-time

Onsite

Mid, Senior Level

$91K/yr - $110K/yr

HID is a high-tech software company that powers the trusted identities of the world’s people, places, and things. As a Senior Development Support Engineer, you will assist with developmental and support inquiries, troubleshoot technical issues, and contribute to product improvement to ensure a seamless experience for customers and partners.

GovernmentInformation ServicesSecurity

H1B Sponsor Likely

Responsibilities

Providing second-level support for technical inquiries related to our products

Providing assistance to developers integrating with our APIs

Educating partners on best practices for deployment and integration

Troubleshooting hardware and software issues, including network and serial communication problems

Assisting replicating customer issues

Properly logging defects into system for engineering to review

Participating and contributing in planning events, workshops, and system demonstrations

Driving and supporting continuous improvement

Interfacing with partners/customers to understand their needs and requirements

Working closely with other engineering and quality teams

Qualification

C/C++ programmingTCP/IP networkingWeb developmentDiagnostic toolsAccess control solutionsJiraSSL digital certificatesSoft skills

Required

Must possess a degree in a technical field, preferably in computer science, computer engineering or equivalent combination of education and experience

Ability to work alongside remote individuals that may be located in different time zones and/or countries

Programming experience in C/C++, C#, Rust

Web development (HTTP, HTML, RESTful, JSON, XML, MQTT)

Experience deploying applications under Linux and Windows

Experience with TCP/IP networking, transport layer protocols including TCP and UDP, and application layer protocols including HTTPS

Experience with diagnostic tools (Wireshark, Postman, curl)

Understanding of serial communication protocols (e.g., RS-232, RS-485)

Preferred

Experience with access control products/solutions highly desired

Experience with Jira desired

Knowledge of SSL digital certificates

Benefits

Competitive salary and rewards package

Competitive benefits and annual leave offering, allowing for work-life balance

A vibrant, welcoming & inclusive culture

Extensive career development opportunities and resources to maximize your potential

Company

HID

Glassdoor3.7

HID powers the trusted identities of the world's people, places and things.

Founded in 1991

Irvine, California, USA

1001-5000 employees

http://www.hidglobal.com

H1B Sponsorship

HID has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (6)

2023 (10)

2022 (25)

2021 (19)

2020 (7)