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Paysafe · 2 weeks ago

Premier Client Services Representative

Jacksonville, FL

Full-time

Onsite

Mid Level

3+ years exp

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. The Premier Client Services Representative will manage client relationships, ensure customer satisfaction, and support clients with new product offerings.

Financial ServicesFinTechMobile PaymentsRisk Management

Responsibilities

Manages a list of clients ensuring consistent and pro-active communication

Builds on-going relationships with selected clients professionals, providing superior customer service and support

Works in a fast-paced, team-oriented environment to achieve business goals

Accomplishes targeted performance objectives with a positive and can-do attitude

Supports educates and trains clients with new product offerings

Develops a trusted advisor relationship with client contacts and build a service plan to achieve client expectations

Meets customer needs and maintain a loyalty relationship by acting as a liaison between billing, customer service, technical support, and any other internal needs to resolve issues timely and effectively

Stays engaged with customers to deepen and widen relationships and recognize new opportunities through regular proactive communication

Alerts management of unusual, at-risk situations or escalations

Responsible for overall client retention and quality service standards

Retrieves and analyzes iWorkflow tickets to ensure client concerns are addressed and satisfaction is met in a timely and professional manner

Develops and delivers superior and consistent account management

Ensures the overall satisfaction of assigned accounts

Maintains appropriate and constant communication with assigned clientele

Demonstrates a strong bias for learning and keep up to date on industry and management trends

Assumes all other responsibilities which may be assigned by the iPayment, Inc. management team

Qualification

Analytical skillsCustomer service experienceAccount managementMicrosoft Office proficiencyInterpersonal skillsProblem-solving skillsAttention to detailPositive attitudeSelf-motivation