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Ball Corporation · 2 weeks ago

Functional Analyst, Site Support

Fort Atkinson, WI

Full-time

Onsite

Mid Level

$75K/yr - $104K/yr

3+ years exp

Ball Corporation is a world leader in manufacturing sustainable aluminum packaging, recognized for its commitment to community and environmental sustainability. The Functional Analyst, Site Support is responsible for the implementation, performance tuning, and recovery procedures for mission-critical enterprise systems, while providing technical support and ensuring compliance with security best practices.

Food and BeverageManufacturingPackaging ServicesRemote Sensing

Comp. & Benefits

Responsibilities

Administer and support complex environments including core infrastructure tools and technologies

Review monitoring, capacity and configuration management of complex technologies, ensuring acceptable performance and adherence to all defined service level agreements

Administer systems and/or networking in a large corporate environment with multiple global locations and 15k+ user base

Perform all duties within ITIL best practices guidelines for Incident, Change, Request, and Problem

Adhere to all security best practices, and governance and compliance laws such as HIPAA, SOX, GDPR, etc

Defines detailed specifications, in compliance with the operations architecture (which include infrastructure and security), to solve complex, business problems

Tunes the infrastructure operating environment parameters to ensure the efficient use of existing resources

Suggests improvements to optimize the current environment with tools for efficient turnaround

Performs hands-on administration tasks including installation of infrastructure management tools, configuration of technical environment, backup configuration and recovery

Demonstrates initiative in resolving problems, balancing conflicting requirements in partnership with others

Provides Tier 2 (infrastructure) support. Follows support escalation processes as defined

Creates and maintains standard operating procedures and other necessary documentation

Qualification

Infrastructure administrationPerformance tuningBackupRecovery solutionsITIL best practicesService Level Agreements (SLAs)Problem-solvingConfidentiality

Required

Broad training in a related field usually acquired through college level education

Job related experience for 3+ years minimum

3+ years administration experience implementing solutions for complex infrastructure systems supporting business processes

Experience in driving technology solutions in a large corporate environment with multiple domains and 15k+ user base

Proven experience with hands-on infrastructure administration tasks including implementation of approved standard technologies, daily maintenance and support of production environments, automation of repeatable tasks, troubleshooting, post-mortem of critical incidents, and configuration/support of backup and recovery solutions

Proven focus in metrics-driven delivery: defining Service Level Agreements (SLAs), monitoring SLAs, enhancing environment to meet SLAs

Ability to participate with functional counterparts within the organization and through all stages of planning and development of program objectives; including directing and allocating the department's resources, timing, etc., needed to assure program(s) completion

Must be able to handle sensitive related and proprietary information in a confidential manner