Closets By Design ยท 1 month ago
Installation Manager-Custom Closets
Bethel, CT
Full-time
Onsite
Mid Level
$60K/yr - $75K/yrClosets By Design is a well-established and growing custom closet and home organizing company seeking an Installation Manager. The role involves managing and leading the installation team, ensuring customer satisfaction, scheduling projects, and collaborating with various departments to oversee installation efficiency.
Home DecorInterior Design
Responsibilities
The Installation and Service Manager works closely with the Installation team to ensure the brand is represented appropriately across all platforms
Responsibilities include managing and leading Installers and Installer assistants (helpers)
Manage and schedule each installation and service project from start to finish
The Installation Manager must place high emphasis on customer service and accounts receivable
This role works closely with the Installation, Production, and Sales departments to ensure client satisfaction before, during, and after installation
Engage in daily meetings with the Installation Team to discuss training, services, safety, etc
Periodically review van safety reports to ensure safe van usage
Processes Post-Install folders, remedying incomplete services
Scheduling installation dates for newly sold contracts based on specific criteria
Schedule appropriate skill-level personnel based on installation requirements to minimize labor costs and maximize revenue
Perform daily reminder calls through numerous communication methods for upcoming installations 2-10 days in advance
Daily review of schedule to adjust for cancellations and or rescheduling
Assists the installation team in identifying and formulating a recovery plan as needed
Frequent communication with installation and production teams is needed to obtain the correct information on the logistics of the arrival of all materials
Frequent one-on-one contact with customers, sales team, vendors, and all internal departments to oversee the efficiency of the scheduling of installs and Services
Qualification
Required
The ability to work quickly, accurately, and independently
Knowledge of Custom Closet fabrication, construction, or woodworking
Verbal and written communication skills via phone, email, and text professionally and efficiently
Foundational knowledge of Microsoft Office Suite
Proven outstanding customer service skills
Comfortable working in a fast, high-paced, team-oriented environment
Benefits
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Company
Closets By Design
Closets By Design builds and installs closets, garage cabinets, and home offices.
Founded in 1982
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase