Vertical Supply Group · 2 months ago
Bilingual Call Center Customer Service Representative
Greensboro, NC
Full-time
Onsite
Entry Level
2+ years expVertical Supply Group (VSG) is a manufacturer and supplier of leading products for climbers and technical rescue personnel. The Bilingual Call Center Customer Service Representative is responsible for handling customer communications, providing exceptional service, and managing customer accounts.
ManufacturingProduct DesignRetail
Responsibilities
Understand what it means to deliver an exceptional customer experience
Handles customer inquiries from multiple contact types including in- & outbound phone calls, email, and chat
Research, enters, and updates required information using available resources
Manages and resolves customer complaints, identifies and escalates priority issues
De-escalates customer complaints and offers alternative solutions
Provides customers with accurate product and service information, follows up when needed
May manage a portfolio of assigned customer accounts, acting as the main contact for assigned outside sales rep and their customers. Takes responsibility for their assigned account orders - ensuring excellent customer service
Professionally interacting with other departments and outside organizations to ensure customers’ needs are met
Other duties as assigned
Qualification
Required
High School Diploma Required. Degree preferred
Bilingual (Spanish and English)
Strong Customer Service related background, including one or a combination of the following:
2+ years' experience working in a call center environment
2+ years' experience working in fast paced in person customer service or sales position
Experience working with outside sales force and handling key and national accounts
Strong computer skills, understanding of Microsoft Office products: Outlook, Excel & Word
Excellent communication skills, both verbal and written
Strong organizational skills
Demonstrated success managing sales account relationships
Demonstrated success at using available resources to troubleshoot and problem solve
Good attention to detail - MUST be able to multi-task
Great attitude & ability to thrive in a close team environment
Preferred
Experience in the arborist industry is preferred, not required
Company
Vertical Supply Group
Vertical Supply Group is a manufacturer of arboricultural products and tree climbing gears.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Gridiron Capital
2022-04-12Private Equity
Leadership Team
Kyle Renninger
Chief Financial Officer
Recent News
Globe Newswire
2024-10-28
2024-06-05
Business Journals
2022-04-15
Company data provided by crunchbase