Apply on Employer Site

First Command Financial Services, Inc. · 1 day ago

Quality Management Registered Principal

Fort Worth, TX

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

First Command Financial Services, Inc. is seeking a Quality Management Registered Principal to lead their Quality Management Team. The role involves providing compliance oversight, managing dispute resolutions, and ensuring adherence to industry regulations while mentoring team members.

BankingConsultingCrowdfundingFinancial Services

Growth Opportunities

Hiring Manager

Nicole Custred

Responsibilities

Provide legal and compliance oversight and manage difficult and varied matters involving early dispute resolution, compliant handling, settlement negotiation, information security and privacy incidents, data loss prevention, investigations, regulatory requests, subpoenas, and other significant legal, regulatory and business issues

Provide guidance and direction to company constituencies related to the above matters

Review and approve, as a Series 24 Registered Principal, incoming and outgoing correspondence from Financial Advisors, Home Office employees and others in accordance with industry rules and regulations, company policies, and corporate procedures

Serve as a team lead and senior member of the Quality Management Team, including providing leadership and mentorship to other members of the Quality Management Team and organizing and delegating tasks and managing workload

Manage issues which are escalated from Compliance Inspectors, Sales Supervision Principals, the Research and Resolution Team, Brokerage Operations, Social Media Compliance, the Bank Fraud Department, etc

Manage privacy and security incident responses, including collaborating with legal counsel and the Chief Information Security Officer to determine the appropriate response; preparing notices to clients, states and regulators; working with Advisors and home office employees to rectify gaps and/or errors; and monitoring, tracking, reporting and documenting the incident

Respond to inquiries from FINRA, the SEC, state insurance departments, and First Command’s business partners

Perform internal investigations related to allegations of wrongdoing or misconduct by or against employees, field advisors and/or clients

Collaborate with leaders throughout the organization to develop and continuously improve policies and procedures, training, controls, systems, etc. as required by FINRA, SEC and state regulatory agencies

Address uncommon and escalated securities, advisory, insurance and banking related sales process and operational inquires

Provide training to Financial Advisors, Home Office employees and others on matters within the scope of the Quality Management Team

Facilitate the training and onboarding of new members of the Quality Management Team as needed

Work hours may include evenings and weekends

Some travel may be required on an occasional basis

Qualification

Series 24 registered principalFINRA knowledgeSEC knowledgeCompliance experienceClient relationship managementLegal risk mitigationProject managementEthicsCommunication skillsIntegrityTeam leadershipConfidentiality

Required

Bachelor's degree required (equivalent work experience considered)

10 plus years of experience in the financial services industry required

Minimum of 4 years of experience working in a broker-dealer or investment adviser legal or compliance department

Sound knowledge of FINRA, SEC, state insurance department, and bank rules and regulations

Series 24 registered principal license required

Series 7, 24, 63, 65 (or 66) required

Group 1 insurance license required

Superior judgment, ethics and integrity

Experience as a compliance professional

Experience working with compliance-related technologies

Experience working with client relationship management tools, such as CRM, Netx360, As400, Laserfiche, VI, Remedy

Ability to recognize and mitigate reputation, legal and regulatory risk to the company

Ability to exercise independent judgment and discretion while working through difficult and significant business, and compliance issues

Possess an in depth understanding of the business, legal, regulatory and other issues concerning broker-dealers, investment advisers, insurance agents and banks

Be able to lead large and varied working teams to resolve issues

Be discrete, professional and be able to maintain confidentiality

Possess strong verbal and written communication skills

Possess a passion for improving client experience (an important strategic goal of the company)

Be able to apply knowledge and experience to analyze complicated and detailed information

Possess a sense of urgency and the ability to manage multiple projects and tasks successfully under varying deadlines