3xLOGIC ยท 3 months ago
Data Entry Specialist I
Uniontown, OH, US
Full-time
Onsite
New Grad, Entry Level
$19/hr - $21/hr
0+ years exp3xLOGIC is a leading systems integrator and alarm monitoring company, and they are seeking a Customer Service Data Specialist. This role involves handling a high volume of inbound calls, managing account data, and providing customer support while ensuring proper account activation for live monitoring.
AnalyticsBusiness IntelligenceCloud Data ServicesCloud SecuritySecurityTraining
Responsibilities
Handle a minimum of 50 inbound phone calls per shift
Build new accounts and ensure proper testing of alarm panels by field technicians
Manage and respond to daily emails with proper email etiquette through Outlook
Utilize available resources to perform daily job responsibilities
Process and respond to all customer requests received via phone and email
Provide available customer reports as requested
Provide world-class customer service to every contact
Qualification
Required
Handle a minimum of 50 inbound phone calls per shift
Build new accounts and ensure proper testing of alarm panels by field technicians
Manage and respond to daily emails with proper email etiquette through Outlook
Utilize available resources to perform daily job responsibilities
Process and respond to all customer requests received via phone and email
Provide available customer reports as requested
Provide world-class customer service to every contact
Must have excellent written and verbal communication skills
Reading comprehension with attention to detail
Ability to interact and work with employees from various backgrounds and experience levels
Team player who fulfills commitments to customers with a positive attitude; able to work collaboratively and cooperatively with departmental leadership
Must have good problem-solving and decision-making skills and the ability to exercise sound judgment
High School Diploma, GED, or Equivalent required
Preferred
Keyboard at a minimum of 35 WPM and accuracy at 96% or better preferred
6+ months of customer service and/or call center experience preferred
Knowledgeable of MS Office - Word, Excel, and Outlook
Benefits
Medical, Dental, Vision, and Life Insurance
Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary
Paid vacation, holiday and sick time
Educational Assistance
Exceptional growth opportunities
Wide variety of employee discounts on travel, equipment, and more!
Company
3xLOGIC
3xLOGIC is a recognized innovator of cloud and server-based video, access control and BI solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-05-18Series Unknown
Leadership Team
Cesar Gonzalez
KEY ACCOUNT MANAGER USA/ DIRECTOR of SALES LATAM
Company data provided by crunchbase