Wawa, Inc. · 2 months ago
Customer Service Supervisor
Franklin, VA
Full-time
Onsite
Mid Level
$21/hr - $28.30/hrWawa, Inc. is a company dedicated to making life better through its caring team of Associates. The Customer Service Supervisor plays a key role in supporting store operations by delivering excellent customer service, boosting sales, and ensuring store safety and organization.
CoffeeCustomer ServiceFood and BeverageOil and GasRetail
Responsibilities
Deliver outstanding customer service and resolve inquiries promptly
Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training
Lead, motivate, and train Associates to drive sales and performance during shift
Ensure consistent execution of customer service programs, policies, and store technology components
Manage cash processes, inventory, vendor check-ins, and store safety
Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need
Qualification
Required
High School Diploma or GED equivalent
Must be 18+ years old with reliable transportation
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
Strong customer service, relationship-building, and communication skills
Preferred
Supervisory experience, ideally in retail or food service environments, is a plus
Benefits
Medical/dental vision and mental health benefits
ESOP (Employee Stock Ownership Plan)
401(k) + matching
Education Assistance Program
Paid parental leave
Store discounts
Paid time off
Flexible schedules
Access to other benefit and wellness programs
Company
Wawa, Inc.
Here at Wawa, the sky's the limit. Voted as “America’s Favorite Convenience Store,” Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, West Virginia, Indiana, Ohio, Kentucky, Virginia, North Carolina, Georgia, Alabama, Florida, and Washington D.C.
Founded in 1902
10001+ employees
H1B Sponsorship
Wawa, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (8)
2023 (13)
2022 (12)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.71MKey Investors
PennDOT
2023-08-15Grant· $0.71M
Leadership Team
Grahame Wood
Founder
Recent News
The Philadelphia Inquirer
2026-01-18
The Philadelphia Inquirer
2026-01-16
Company data provided by crunchbase